Solved

Window Update Will not Run

Posted on 2014-02-03
9
553 Views
Last Modified: 2014-02-03
I have a customer for whom Windows Update will not run at all.  The OS is Windows 7 Pro.

He was unable to update Windows, so I started stepping through the procedure in Microsoft KB article  2509997.  I got past the backup and deletion of the contents of the Catroot2 folder and used a batch file to reregister the Windows components needed for Update to function.  I tried to run Windows Update, and it hung.  I cancelled and rebooted.  Now The Windows Update dialog will not come up.  The Microsoft Fixit for Windows Update also hung.  And now, I can't stop the Windows Update service.

Is there any hope that Windows Update will work without reinstalling everything?  What do I have to do to make that happen?
0
Comment
Question by:rhavey
  • 3
  • 3
  • 3
9 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39830021
You may try a repair install of Windows 7. If you need instruction on how to do it, you can find a great one here:

http://www.sevenforums.com/tutorials/3413-repair-install.html >.
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 39830199
0
 
LVL 1

Author Comment

by:rhavey
ID: 39830334
The readiness tool shows no problem.  SFC also shows no problem.
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 39830429
What errors are there in the windowsupdate.log?
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 1

Author Comment

by:rhavey
ID: 39830602
There is an extensive list of activity.  There seems to be a lot of Error 0x8024A005 early in the process.

After a couple of reboots, I was able to stop the Windows Update Service.  I was then able to delete the SoftwareDistribution folder.  I tried another Windows Update to try to make sense of the log.  Updates were found, but The download has been at "Downloading 61 updates (0kb, 0% complete) for 10 minutes.

I also found that BITS would not load.  The error is "error 2.  The system could not find the file specified.not find the file specified." whether I try to start from Services.msc or an elevated command prompt.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39830609
Well, the symptoms point toward a 'repair install' medicine. :-(
0
 
LVL 47

Accepted Solution

by:
Donald Stewart earned 500 total points
ID: 39830697
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 39831127
It looks like this tool put a wrapper on several Microsoft KB articles.  It did everything in the articles that I had found, and apparently some that I had not uncovered.  I am glad that I did not have to resort to a repair reinstallation - or any other kind of reinstallation for that matter.

The Tweaking.com utility certainly has a place in my toolbox.

Thank you.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39831176
Great. You fixed it. :-)
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Hi Friends, These registry tweaks will help you optimizing your Windows 7 system for any VDI. This will improve the machine performanance and can be used on normal systems also. These are few registry tweaks which will add value by enhancing the …
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now