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Window Update Will not Run

Posted on 2014-02-03
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Last Modified: 2014-02-03
I have a customer for whom Windows Update will not run at all.  The OS is Windows 7 Pro.

He was unable to update Windows, so I started stepping through the procedure in Microsoft KB article  2509997.  I got past the backup and deletion of the contents of the Catroot2 folder and used a batch file to reregister the Windows components needed for Update to function.  I tried to run Windows Update, and it hung.  I cancelled and rebooted.  Now The Windows Update dialog will not come up.  The Microsoft Fixit for Windows Update also hung.  And now, I can't stop the Windows Update service.

Is there any hope that Windows Update will work without reinstalling everything?  What do I have to do to make that happen?
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Question by:rhavey
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9 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39830021
You may try a repair install of Windows 7. If you need instruction on how to do it, you can find a great one here:

http://www.sevenforums.com/tutorials/3413-repair-install.html >.
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LVL 47

Expert Comment

by:Donald Stewart
ID: 39830199
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LVL 1

Author Comment

by:rhavey
ID: 39830334
The readiness tool shows no problem.  SFC also shows no problem.
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LVL 47

Expert Comment

by:Donald Stewart
ID: 39830429
What errors are there in the windowsupdate.log?
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Author Comment

by:rhavey
ID: 39830602
There is an extensive list of activity.  There seems to be a lot of Error 0x8024A005 early in the process.

After a couple of reboots, I was able to stop the Windows Update Service.  I was then able to delete the SoftwareDistribution folder.  I tried another Windows Update to try to make sense of the log.  Updates were found, but The download has been at "Downloading 61 updates (0kb, 0% complete) for 10 minutes.

I also found that BITS would not load.  The error is "error 2.  The system could not find the file specified.not find the file specified." whether I try to start from Services.msc or an elevated command prompt.
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LVL 24

Expert Comment

by:aadih
ID: 39830609
Well, the symptoms point toward a 'repair install' medicine. :-(
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Accepted Solution

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Donald Stewart earned 500 total points
ID: 39830697
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LVL 1

Author Closing Comment

by:rhavey
ID: 39831127
It looks like this tool put a wrapper on several Microsoft KB articles.  It did everything in the articles that I had found, and apparently some that I had not uncovered.  I am glad that I did not have to resort to a repair reinstallation - or any other kind of reinstallation for that matter.

The Tweaking.com utility certainly has a place in my toolbox.

Thank you.
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LVL 24

Expert Comment

by:aadih
ID: 39831176
Great. You fixed it. :-)
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