Window Update Will not Run
I have a customer for whom Windows Update will not run at all. The OS is Windows 7 Pro.
He was unable to update Windows, so I started stepping through the procedure in Microsoft KB article 2509997. I got past the backup and deletion of the contents of the Catroot2 folder and used a batch file to reregister the Windows components needed for Update to function. I tried to run Windows Update, and it hung. I cancelled and rebooted. Now The Windows Update dialog will not come up. The Microsoft Fixit for Windows Update also hung. And now, I can't stop the Windows Update service.
Is there any hope that Windows Update will work without reinstalling everything? What do I have to do to make that happen?
He was unable to update Windows, so I started stepping through the procedure in Microsoft KB article 2509997. I got past the backup and deletion of the contents of the Catroot2 folder and used a batch file to reregister the Windows components needed for Update to function. I tried to run Windows Update, and it hung. I cancelled and rebooted. Now The Windows Update dialog will not come up. The Microsoft Fixit for Windows Update also hung. And now, I can't stop the Windows Update service.
Is there any hope that Windows Update will work without reinstalling everything? What do I have to do to make that happen?
Have you tried the readiness tool ??
http://windows.microsoft.com/en-us/windows7/what-is-the-system-update-readiness-tool
http://windows.microsoft.com/en-us/windows7/what-is-the-system-update-readiness-tool
ASKER
The readiness tool shows no problem. SFC also shows no problem.
What errors are there in the windowsupdate.log?
ASKER
There is an extensive list of activity. There seems to be a lot of Error 0x8024A005 early in the process.
After a couple of reboots, I was able to stop the Windows Update Service. I was then able to delete the SoftwareDistribution folder. I tried another Windows Update to try to make sense of the log. Updates were found, but The download has been at "Downloading 61 updates (0kb, 0% complete) for 10 minutes.
I also found that BITS would not load. The error is "error 2. The system could not find the file specified.not find the file specified." whether I try to start from Services.msc or an elevated command prompt.
After a couple of reboots, I was able to stop the Windows Update Service. I was then able to delete the SoftwareDistribution folder. I tried another Windows Update to try to make sense of the log. Updates were found, but The download has been at "Downloading 61 updates (0kb, 0% complete) for 10 minutes.
I also found that BITS would not load. The error is "error 2. The system could not find the file specified.not find the file specified." whether I try to start from Services.msc or an elevated command prompt.
Well, the symptoms point toward a 'repair install' medicine. :-(
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ASKER
It looks like this tool put a wrapper on several Microsoft KB articles. It did everything in the articles that I had found, and apparently some that I had not uncovered. I am glad that I did not have to resort to a repair reinstallation - or any other kind of reinstallation for that matter.
The Tweaking.com utility certainly has a place in my toolbox.
Thank you.
The Tweaking.com utility certainly has a place in my toolbox.
Thank you.
Great. You fixed it. :-)
< http://www.sevenforums.com/tutorials/3413-repair-install.html >.