[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Window Update Will not Run

Posted on 2014-02-03
9
Medium Priority
?
570 Views
Last Modified: 2014-02-03
I have a customer for whom Windows Update will not run at all.  The OS is Windows 7 Pro.

He was unable to update Windows, so I started stepping through the procedure in Microsoft KB article  2509997.  I got past the backup and deletion of the contents of the Catroot2 folder and used a batch file to reregister the Windows components needed for Update to function.  I tried to run Windows Update, and it hung.  I cancelled and rebooted.  Now The Windows Update dialog will not come up.  The Microsoft Fixit for Windows Update also hung.  And now, I can't stop the Windows Update service.

Is there any hope that Windows Update will work without reinstalling everything?  What do I have to do to make that happen?
0
Comment
Question by:rhavey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 3
9 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39830021
You may try a repair install of Windows 7. If you need instruction on how to do it, you can find a great one here:

http://www.sevenforums.com/tutorials/3413-repair-install.html >.
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 39830199
0
 
LVL 1

Author Comment

by:rhavey
ID: 39830334
The readiness tool shows no problem.  SFC also shows no problem.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 47

Expert Comment

by:Donald Stewart
ID: 39830429
What errors are there in the windowsupdate.log?
0
 
LVL 1

Author Comment

by:rhavey
ID: 39830602
There is an extensive list of activity.  There seems to be a lot of Error 0x8024A005 early in the process.

After a couple of reboots, I was able to stop the Windows Update Service.  I was then able to delete the SoftwareDistribution folder.  I tried another Windows Update to try to make sense of the log.  Updates were found, but The download has been at "Downloading 61 updates (0kb, 0% complete) for 10 minutes.

I also found that BITS would not load.  The error is "error 2.  The system could not find the file specified.not find the file specified." whether I try to start from Services.msc or an elevated command prompt.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39830609
Well, the symptoms point toward a 'repair install' medicine. :-(
0
 
LVL 47

Accepted Solution

by:
Donald Stewart earned 2000 total points
ID: 39830697
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 39831127
It looks like this tool put a wrapper on several Microsoft KB articles.  It did everything in the articles that I had found, and apparently some that I had not uncovered.  I am glad that I did not have to resort to a repair reinstallation - or any other kind of reinstallation for that matter.

The Tweaking.com utility certainly has a place in my toolbox.

Thank you.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39831176
Great. You fixed it. :-)
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

One of the features I've come to appreciate about Windows 7 and Windows Server 2008 R2 is the ability to pin applications to the task bar. As useful a feature as I've found this, it does have some quirks.  For example, have you ever tried pinning an…
Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question