asked on

Windows 7 STOP 0x00000051

Hi

A client's computer began halting with BSOD just after user login stage

Recent changes (late dec or early jan) include the installation of Sonicwall VPN client and Zafara email client agent

1) The safe mode (with LAN support) works fine.

2) I created a new admin user profile : but the BSOD occurs here too

3) I ran Hitman pro and Malwarebytes, both came up empty handed

4) I ran sfc /scannow ...zilch

5) I ran msconfig and booted up without loading apps or services and that worked: no BSOD

6) Then I installed logmein

7) Now I can reproduce step 5 anymore : tried disabling services and/or loaded apps using msconfig

I haven't run CCLEANER yet, but apparently it is highly recommended with this error
I am keeping from running a system restore until I have no other choice

any other ideas ?

thanks
yann

SOLUTION

piattnd

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SOLUTION

Nick Rhode

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aadih

You could also try a system restore to an earlier time. The recommended method: Boot up in safe mode with command prompt and type rstrui.exe to restore.

Seth Simmons

i would also try running chkdsk and even using oem utilities to check the hard drive for errors (SMART, etc.)
a stop 0x51 is REGISTRY_ERROR which means there was an i/o error when reading from or writing to registry hive(s) and may not necessarily be the application itself

SOLUTION

Blue Street Tech

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nobus

azurtem, please post the minidump here for more info
find it in windows\minidumps

here MS info on your problem : http://support.microsoft.com/kb/810558

Blue Street Tech

Also, test your HDDs - that error code has been linked to HDD faults. See this for further details: http://www.carrona.org/bsodindx.html#0x00000051

Here is a diagnostic utility to test the hard drives: http://www.carrona.org/hddiag.html

Let me know how it goes!

ASKER CERTIFIED SOLUTION

Yann Shukor

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Blue Street Tech

Try this for installer error: http://support.microsoft.com/kb/2642495

Yann Shukor

ASKER

1) I rebooted and the BSOD was still present

2) I then rebooted a second I was however able to uninstall the apps mentioned earlier (having rebooted a second time) safemode)

3) I ran chkdsk : no errors found

4) I am restarting services and Registry RUN loaders little by little

5) no more BSOD for the moment

Here are the whocrashed details:
=======================================================================
Crash dump file: C:\Users\yann shukor\Documents\azurtem\_Clients\FirstLine\minidump\020414-51090-01.dmp
Date/time: 04/02/2014 09:09:26 GMT
Uptime: 00:03:20
Machine: YSH-PC
Bug check name: REGISTRY_ERROR
Bug check code: 0x51
Bug check parm 1: 0x1
Bug check parm 2: 0xFFFFF8A000024010
Bug check parm 3: 0x14A7000
Bug check parm 4: 0x374
Probably caused by: ntkrnlmp.exe
Driver description:
Driver product:
Driver company:
OS build: Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Architecture: x64 (64 bit)
CPU count: 2
Page size: 4096

Bug check description:
This indicates that a severe registry error has occurred.

Comments:
This bug check indicates there is a problem related to your registry.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
=======================================================================

aadih

Great. You fixed it. :-)

Yann Shukor

ASKER

CCleaner seems to be what solved the solutions