Solved

Windows 7 STOP 0x00000051

Posted on 2014-02-03
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Last Modified: 2014-02-08
Hi

A client's computer began halting with BSOD just after user login stage

Recent changes (late dec or early jan) include the installation of Sonicwall VPN client and Zafara email client agent

1) The safe mode (with LAN support) works fine.

2) I created a new admin user profile : but the BSOD occurs here too

3) I ran Hitman pro and Malwarebytes, both came up empty handed

4) I ran sfc /scannow ...zilch

5) I ran msconfig and booted up without loading apps or services and that worked: no BSOD

6) Then I installed logmein

7) Now I can reproduce step 5 anymore : tried disabling services and/or loaded apps using msconfig

I haven't run CCLEANER yet, but apparently it is highly recommended with this error
I am keeping from running a system restore until I have no other choice

any other ideas ?

thanks
yann
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Question by:Yann Shukor
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13 Comments
 
LVL 12

Assisted Solution

by:piattnd
piattnd earned 167 total points
ID: 39830206
If you disable all non Microsoft services via msconfig and everything works fine, you definitely have a third party service that is causing the problem.  I've had to do this same thing and you have to comb through the services (turn them on a few at a time) to try and identify the problem service.
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LVL 22

Assisted Solution

by:Nick Rhode
Nick Rhode earned 167 total points
ID: 39830211
I would look at your dumpfiles and see what the issue is.

You can download whocrashed and view the dump files to get a better idea of whats going on.

Whocrashed: http://www.resplendence.com/downloads

**Scroll down and you will see the free edition**
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LVL 24

Expert Comment

by:aadih
ID: 39830241
You could also try a system restore to an earlier time. The recommended method: Boot up in safe mode with command prompt and type rstrui.exe to restore.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 34

Expert Comment

by:Seth Simmons
ID: 39830644
i would also try running chkdsk and even using oem utilities to check the hard drive for errors (SMART, etc.)
a stop 0x51 is REGISTRY_ERROR which means there was an i/o error when reading from or writing to registry hive(s) and may not necessarily be the application itself
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LVL 25

Assisted Solution

by:Diverse IT
Diverse IT earned 166 total points
ID: 39830748
Hi azurtem,

As Nick Rhode's said view the BSOD to see what the culprits are. I like http://www.nirsoft.net/utils/blue_screen_view.html.

Incidentally, NetExtender did have a bug throwing BSODs on a specific version (older) but if memory serves right it was only when launching NetExtender however, NetExtender typically starts up on system boot so make sure to uninstall it, reboot and then reinstall the latest version available at mysonicwall.com. Just because you installed in late Dec/Jan, depending on how you deployed it, you could have grabbed an old version on deployment.
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Expert Comment

by:nobus
ID: 39831784
azurtem, please post the minidump here for more info
find it in windows\minidumps

here MS info on your problem :  http://support.microsoft.com/kb/810558
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LVL 25

Expert Comment

by:Diverse IT
ID: 39831838
Also, test your HDDs - that error code has been linked to HDD faults. See this for further details: http://www.carrona.org/bsodindx.html#0x00000051

Here is a diagnostic utility to test the hard drives: http://www.carrona.org/hddiag.html

Let me know how it goes!
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Accepted Solution

by:
Yann Shukor earned 0 total points
ID: 39831857
Thanks for all your answers

I ran Ccleaner and cleaned both filesystem and the registry

I ran whocrashed on the minidump files and ntkrnlmp.exe is the systematic 'probable cause'

I tried uninstalling logmein, and then Dell Sonicwall Netextender but I get the follogin error:

"The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
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LVL 25

Expert Comment

by:Diverse IT
ID: 39831863
Try this for installer error: http://support.microsoft.com/kb/2642495
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Author Comment

by:Yann Shukor
ID: 39831911
1) I rebooted and the BSOD was still present

2) I then rebooted a second I was however able to uninstall the apps mentioned earlier (having rebooted a second time) safemode)

3) I ran chkdsk : no errors found

4) I am restarting services and Registry RUN loaders little by little

5) no more BSOD for the moment

Here are the whocrashed details:
=======================================================================
Crash dump file:        C:\Users\yann shukor\Documents\azurtem\_Clients\FirstLine\minidump\020414-51090-01.dmp
Date/time:              04/02/2014 09:09:26 GMT
Uptime:                 00:03:20
Machine:                YSH-PC
Bug check name:         REGISTRY_ERROR
Bug check code:         0x51
Bug check parm 1:       0x1
Bug check parm 2:       0xFFFFF8A000024010
Bug check parm 3:       0x14A7000
Bug check parm 4:       0x374
Probably caused by:     ntkrnlmp.exe
Driver description:    
Driver product:        
Driver company:        
OS build:               Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Architecture:           x64 (64 bit)
CPU count:              2
Page size:              4096

Bug check description:
This indicates that a severe registry error has occurred.

Comments:
This bug check indicates there is a problem related to your registry.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
=======================================================================
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LVL 24

Expert Comment

by:aadih
ID: 39832231
Great. You fixed it. :-)
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Author Closing Comment

by:Yann Shukor
ID: 39843940
CCleaner seems to be what solved the solutions
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