Solved

How to get rid of the feed.snap.do virus/trojan

Posted on 2014-02-03
2
370 Views
Last Modified: 2014-04-28
I downloaded Skpe from a non-Skype site and got a bunch of things installed on my computer, including something that seems to be called feed.snap.do.  Does anyone know how to get rid of that?

I am using Windows 8.  Several different browsers, including explorer and chrome.

Thanks,

John
0
Comment
Question by:cipriano555
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 16

Assisted Solution

by:Surendra Nath
Surendra Nath earned 250 total points
ID: 39830617
option 1

use windows refresh functionality, this will remove everything and make windows a clean slate....
problem is you have to install all the softwares again

if you want to godown this route then you can use this link as a reference
http://windows.microsoft.com/en-IN/windows-8/restore-refresh-reset-pc

Option 2

You can install Mcfee for free (trail pack) for 30 days, this functions as a fully functional Mcfee antivirus protection software and it will catch this virus and removes it from your disk without and windows refresh...

Option 3
use malware bytes free version

or you can follow a manual process given in the below article
http://www.techsupportall.com/how-to-remove-snap-do-search-from-chrome-firefox-ie/
0
 
LVL 1

Accepted Solution

by:
Bruce Corson earned 250 total points
ID: 39913064
None of the above solutions worked for me. This had Avast on it when I got it from the client. Here's what worked:

Second time I've had to fix this nasty infection. Last time AdwCleaner.exe did the trick, not this time.

Couldn't uninstall from control panel, as ESET kept wanting to clean the de-installation. Also, extension in Chrome was there that was protected "by enterprise policy." It was continuing the browser redirects.

Every virus scan I knew how to do didn't get it.

Here's what I did: called ESET (by the way, I installed this AFTER the infection) and they walked me through the fix: disable ESET, uninstall Snap.do, then reset Chrome browser settings. All fixed.

I was getting ready to nuke the drive. Way too many hours. All the google instructions weren't were a crap. ESET really delivered once again.
0

Featured Post

[Webinar] How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Load balancing is the method of dividing the total amount of work performed by one computer between two or more computers. Its aim is to get more work done in the same amount of time, ensuring that all the users get served faster.
The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
This videos aims to give the viewer a basic demonstration of how a user can query current session information by using the SYS_CONTEXT function
Learn how to set-up custom confirmation messages to users who complete your Wufoo form. Include inputs from fields in your form, webpage redirects, and more with Wufoo’s confirmation options.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question