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2003 Routing and Remote Access Broken

Posted on 2014-02-03
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Last Modified: 2016-03-17
I just inherited an infected 2003 server and while I have most issues mitigated, the lingering issue is with Routing and Remote Access.  Launching the snap-in yields the following error:

MMC could not create the snap-in.  The snap-in might not have been installed correctly.

Name: Routing and Remote Access
CLSID: {1AA7F839-C7F5-11D0-A376-00C04FC9DA04}

The RRAS service starts successfully and the rrasmgmt.msc file exists.

I am also not able to to remove the RRAS from the server as it fails with an error indicating that RRAS is running.  But I can't shut it down because I can't access the mgmt console ( and stopping the service doesn't appear to impact the ability to remove the role ).

I also can't run a sfc /scannow as I don't have the 2003 installation media ( its all inherited ).
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Question by:OllarConsulting
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Accepted Solution

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Hypercat (Deb) earned 500 total points
ID: 39830904
Can you access the management console remotely from another server or workstation?
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Author Comment

by:OllarConsulting
ID: 39830944
Attempting to manage from another server throws an error:  

You do not have sufficient permissions to complete the operation.
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Author Closing Comment

by:OllarConsulting
ID: 39835666
This actually turned out to be the fix - I was authenticating with the wrong credentials, but once I straightened that out, i was able to connect remotely...
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LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 39835917
Glad it worked out.

Cheers!
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Expert Comment

by:Team Support
ID: 41510907
None of the above solutions works. Please suggest a better one.
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LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 41511584
@Team Support:

Apparently the solution worked for the original poster since he/she marked the question as answered.  If you're having a similar problem, please post a new question with details to get additional help.
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