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FreePBX | Inbound Calls work Outbound Calls don't (603)

Posted on 2014-02-03
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Last Modified: 2014-02-04
I have put together a FreePBX box. I am using a softphone on the desktop and Google Voice account.
Echo test from softphone (*43) and Inbound calls from google are working.
I'm getting the "The user is temporarily unavailable (603). Declined." message when doing outbound calls.

Could you please help me to find a solution?

SIP Debugging output: http://hastebin.com/puxenemaco.coffee

OS: Linux debian 3.2.0-4-kirkwood #1 Debian 3.2.51-1 armv5tel GNU/Linux
Asterisk 11.7.0
FreePBX 2.11.0.18
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Question by:pplb
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Expert Comment

by:Phonebuff
ID: 39831467
You should not be wasting your time with GVoice as the XMPP interface that the majority of these links are built around is being withdrawn soon.  

You traced the SIP conversion between your BRIA and the Asterisk box.  You need to check the Asterisk log usually found in /var/log/asterisk/ Named Full or start an interactive session asterisk -vvvvvr  set your verbosity high and then try the call.  

It will have something with to do with our dial string matching an OUTBOUND route and being assigned to a valid truck.

See this thread for an option to GV, or search the forum.

http://pbxinaflash.com/community/index.php?threads/obivoice-gv-replacement.14176/page-4#post-91416
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Author Comment

by:pplb
ID: 39831504
Thank you for responce.

I know about GV upcoming changes. I get the same results with voip.ms as outbound.
http://hastebin.com/kiguvaxamu.coffee

As dial string I use +1NXXNXXXXXX
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Expert Comment

by:Phonebuff
ID: 39832317
As dial string I use +1NXXNXXXXXX

What what does your Outbound route say to do with a match to this string ?
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Author Comment

by:pplb
ID: 39832896
Please take a look at attached screenshot.
Thanks
outbound.png
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Accepted Solution

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Phonebuff earned 500 total points
ID: 39832957
Take out the plus sign in your Match Pattern, and make sure that the "Caller Id" you have grayed out is the extension you are placing the call from --  I would leave it empty to you get the first part working..

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Author Comment

by:pplb
ID: 39833138
That was it.
Now voipms is working and an if I select GV as outbound trunk it also works.
Thank you so much.

May I ask you, how should I change Match Pattern for GV so that if I dial "#" or "*" in front or at the end of number, call will got throu GV.
Thank you
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LVL 15

Expert Comment

by:Phonebuff
ID: 39833172
Well, you can strip a prefix in the Outbound Route settings if you want, but I am not sure why you would want those characters in a dial string as they have other meanings in Asterisk.

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