Blackberry Server v10.2 Install

Hello Experts,

I just finished an Exchange migration and everything is up and working on Exchange 2012. I just installed BES 10.2 and I cannot get the web interface to come up. When I go into the logs most of them are blank due to the fresh install, but when I go into the Web Access log I find this:

Feb 3, 2014 12:50:10 PM org.apache.catalina.startup.Embedded start
INFO: Starting tomcat server
Feb 3, 2014 12:50:11 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.35
Feb 3, 2014 12:50:11 PM org.apache.catalina.startup.ContextConfig defaultWebConfig
INFO: No default web.xml
Feb 3, 2014 12:50:11 PM org.apache.catalina.core.ApplicationContext log
INFO: AdministrationController (Status):init
Feb 3, 2014 12:50:11 PM org.apache.catalina.core.ApplicationContext log
INFO: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\Instance
Feb 3, 2014 12:50:11 PM org.apache.catalina.startup.ContextConfig defaultWebConfig
INFO: No default web.xml
Feb 3, 2014 4:29:11 PM org.apache.catalina.startup.Embedded start
INFO: Starting tomcat server
Feb 3, 2014 4:29:13 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.35
Feb 3, 2014 4:29:14 PM org.apache.catalina.startup.ContextConfig defaultWebConfig
INFO: No default web.xml
Feb 3, 2014 4:29:14 PM org.apache.catalina.core.ApplicationContext log
INFO: AdministrationController (Status):init
Feb 3, 2014 4:29:14 PM org.apache.catalina.core.ApplicationContext log
INFO: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\Instance
Feb 3, 2014 4:29:15 PM org.apache.catalina.startup.ContextConfig defaultWebConfig
INFO: No default web.xml



I didn't get any errors while installing either. I've found other similiar posts to this issue, but it involved some registry tweaks and it was version 5. For that big of a difference in versions I would like some other's opinions before I just go changing registry keys.
TaylorIT EngineerAsked:
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Simon Butler (Sembee)Connect With a Mentor ConsultantCommented:
If there are no Blackberry 10 devices then you have installed the wrong product.
I would start by removing BES 10 from the server.

For legacy Blackberry devices you have two options.

BES Express - that is supported installed on an Exchange server and works well. Just ensure that you setup the permissions correctly, using a dedicated account (BESADMIN) which is NOT a member of Domain Admins, but is a member of Administrators (slight but significant difference). It is also free, no CALs to purchase as with BES 10.

A third party ActiveSync tool. The main player there is AstraSync. http://www.astrasync.co.uk/
The drawback with AstraSync is that it doesn't use the native email application - I don't think any of the ActiveSync for Blackberry tools do - limitation on the Blackberry.

Pity about the lack of desire to upgrade the Blackberry devices - the new OS 10 devices are very nice and very quick. Every site I have deployed them on the end users love them and will not go back.

Simon.
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Simon Butler (Sembee)ConsultantCommented:
Is this a dedicated machine to BES 10, or are you sharing with something else?
Did you install all three parts and does it happen with all three?

Simon.
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TaylorIT EngineerAuthor Commented:
Simon,

This is a very small customer, so everything is on this one server (Exchange, BES and DC). I'm not too familiar with Blackberry's software, so I know I did the full install for BES, but i'm not sure what you mean about the three parts. Unless you're talking about Blackberry admin service, Web desktop manager, and the Server Config?

Thanks,
Taylor
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Simon Butler (Sembee)ConsultantCommented:
If it is a small customer, why are you installing BES? You don't need it for Blackberry 10 devices. They support ActiveSync natively.
Furthermore, BES 10 isn't supported on the same server as Exchange, because they both need to use port 443.

Therefore unless you can put BES 10 on its own machine, I would remove it and use ActiveSync alone.

There are three parts to BES 10 - UDS, the Management Console and Blackberry Services.

Simon.
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TaylorIT EngineerAuthor Commented:
They do not have Blackberry 10 devices. So after doing some research I didn't know their BES server's weren't backwards compatible. The old blackberry server had Exchange on it but that was 2003. I'm trying to think of the best way to do this that will take the least amount of time. They want this blackberry server for two devices for people who are not willing to get different phones or upgrade to a newer one. I might as well know nothing about how the blackberry servers work this is the first time i've had to do anything with BES, since we use ActiveSync for all of our other customers.
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TaylorIT EngineerAuthor Commented:
Ok, so i'm working through the BES Express install right now. I'm assuming I should be using the BES Admin Credentials for pretty much everything it wants access to? The BES admin looks like it has all the proper permissions since it was migrated over when AD was transferred to the new server. Also, when the install first starts up it tells me which Windows account I am currently logged into. Does it matter that i am logged in as the domain admin or should I log in as BES admin and run the install?

Yah, it's unfortunate they do not want to upgrade. The two people are set in their ways and don't wan't anything to change..But having them use ActiveSync would be much more convenient for the only two people using Blackberrys.
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Simon Butler (Sembee)ConsultantCommented:
You should login as besadmin and do everything under the besadmin account. DO NOT attempt to do the installation under any other account.
Once the installation is complete you will be fine to use the administrator profile to access BES as it is a web console.

Simon.
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TaylorIT EngineerAuthor Commented:
Ok, well i'm at the last step of the install and I get the error "The setup application could not find a mailbox that is named (their exchange db name). I've went through all the permissions BESAdmin needs:

Local Server

1. Local Administrator rights

2. Allow Log on Locally

3. Log On As a Service

AD

1. Send As

Exchange

1. View-Only Organization Management

2. Receive-As, ms-Exch-Store-Admin, ms-Exch-Store-Visible

3 Throttling Policy for the BlackBerry Enterprise Server service account

Am I missing something?
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Simon Butler (Sembee)ConsultantCommented:
Make sure the account is hidden from the GAL. If it is, you need to unhide it.

Simon.
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TaylorIT EngineerAuthor Commented:
The BES Admin is not hidden in the GAL. I logged on as my test account and was able to see it.
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TaylorIT EngineerAuthor Commented:
Nevermind. Brain fart moment. I put their exchange database in instead of the BESadmin mailbox. So, the installation is finished, but i'm at the same point.. page cannot be displayed on the webaccess...
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