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2010 outlook pst archive problem

Posted on 2014-02-03
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Last Modified: 2014-02-23
I have a 23GB PST file. When I try to archive I get an incorrect error message. Which says you are trying to archive to an ansi file make sure it is unicode.. All the pst files I have in use have been converted to unicode several years ago.

I simply want to move old emails (not delete) out of the existing PST file to reduce the size.
Any suggestions would be greatly appreciated.

Thank You,

Sandy
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Question by:digitalsurgeonco
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LVL 13

Expert Comment

by:imkottees
ID: 39831674
it might have not properly converted. you can try one more time and check.
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LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39832029
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Author Comment

by:digitalsurgeonco
ID: 39833502
Is your suggestion For the outlook.pst or the archive.pst or for both?
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LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39834958
You can cross verify these settings, There is no much difference in Archive.pst and Outlook.pst
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Author Comment

by:digitalsurgeonco
ID: 39840703
The outlook.pst is 23 GB which means it is in unicode format. Ansi has a limit of 2 GB. I will create  a new archive.pst file and see if that works.
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LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39841298
Yes, You can try creating new Archive.pst and test.
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Accepted Solution

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digitalsurgeonco earned 0 total points
ID: 39868052
Nothing seemed to work properly, archiving or pst file creation until the existing PST file was smaller than 20 GB. I considered upgrading to Office 2013 (Office 365) since the PST file size limitation has been raised to 50 GB but first I compacted the PST file which ran for 11 hours. Afterward the PST file was reduced to 14 GB. Now everything works fine. All the errors and problems are gone simply because the file size was reduced to below the 20 GB limit.

As much as I appreciate everyone's input I honestly cannot assign any points. As I said all the files had been converted to unicode in the past. The entire problem was due to the 20 GB limit of the PST file in Outlook 2010.
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Author Closing Comment

by:digitalsurgeonco
ID: 39880387
The reason is stated in the answer I provided
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