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Corel Video Studio X6 Crashes as soon as you try to burn to DVD

We have the latest VideoStudio X6 and whenever we try to burn a project direct to a DVD the software crashes with an error.

We can save the project as any of the usual video formats to the computer hard drive with no issues.

Whilst this issue was apparent we also replaced the DVD burner drive with a Blu-Ray/DVD Burner drive and still this issue is there.

We have uninstalled and reinstalled a number of times and no change at all

Corels support is pretty average as well in that they have not been able to help us out even though they have been on the computer remotely a few times.


The software creates a .dmp file when it crashes but we have not been able to read it to decipher whats happening.
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mbelletty
Asked:
mbelletty
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1 Solution
 
MereteCommented:
So you had this problem before with a different DVD rom as well?

Is the correct DVD rom listed in the settings of Coral
 have it point to the new DVD rom.
Is this the same position as the previous Rom Drive?
D: or E:
check the drive is listed
Update the drivers for this new DVD burner.

What DVD disc in the DVD rom
Does your output movie type match the DVD platter type in the rom?
If you choose Bluray you have a bluray disc.
Otherwise use DVD-R Never DVDRW

If you havent seen the manual feel free to download it here and refer to the steps
Video Studio
http://www.corel.com/static/product_content/vsp/x6/VSPX6_User_Guide_EN.pdf

Burning options
• Disc burner — Specifies the settings for your burning device.
• Label — Enables you to enter a volume name for the Blu-ray Disc/
DVD. The label can contain a maximum of 32 characters.
• Drive — Selects the disc burner that you want to use to burn the
video file.
• Copies — Sets the number of disc copies to burn.
• Disc type — Displays the output disc format for the current
project.
• Create to disc — Allows you to directly burn your video project
onto a disc

How fast is your computer?
How much ram?
If you burn straight from project to DVD it can fail if your system is not fast enough
 It is better that you save the movie first complete with menues and chapters and save it to a folder like a VIDEO_TS
Then burn it from the HDD to DVD, it uses less system resources.
What I need to know is the type of format of your video your selecting to burn to what type of DVD
Anything you can fill in such as what files are being used in teh movie?
Are they home videos and what format.
Copied DVD commercial?
One thing you can try Delete the Upper and Lower filters in the regestry, I have done this.
How to
http://www.techsupportall.com/fixed-solved-cd-drive-not-found-not-detect-remove-upper-and-lower-filter/
Reboot
If you are not comfortable with deleting them simply rightclick the main key and export it save it to your desktop and a new folder. You can always merge it back then.
Then proceed to delete them. Will not harm your computer.
If you uncomfortable with the regestry please have someone experienced do this as one mistake can cause irreparable damage.
But maybe this was your problem all along.
You may only have lower filters
lower filters
Export key
export key
Back to you
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MereteCommented:
Thankyou mbelletty
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