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Infected again

Hello,
We my client's computer got infected again! Probably user error. I believe it is clean now...MBAM, SAS, Adwcleaner, JRT, RogueKiller, Hitman Pro last MBAM clean. I could not run ComboFix - Boot Partition cannot be enumerated correctly. I am working remotely on it so ComboFix is a little hard to monitor.
What advice do you have for me or what additional information do you need from me?
Thanks,
Mags

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aadih

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Mags

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Thanks everyone for chiming in...it is appreciated!

So if I understand everyone correctly -

At this point, since I have run thorough scans, I will assume the computer is as clean as it can be (without doing a system re-install), restore point has been made.

I will look into the CryptoPrevent Tool mentioned on Bleepingcomputer

It may be a pain to remove her admin rights due to the biofeedback machine attached to it, which is why we haven't updated the operating system. She may be updating to a new computer and only use this one for biofeedback

If she is going to keep the machine I should add a standard user for her to do her everyday computing

She does have paid internet security - Avast Internet Security...however when she gives something permission, in error, it's not going to protect her

Let me know if I missed anything...thanks again.
Mags

aadih

Let me know if I missed anything. ~Mags

Are you kidding? ;-) You missed nothing. :-)

Mags

ASKER

Thanks aadih...your support is appreciated!!
Mags

Mags

ASKER

Thank you for your prompt response guys!!
Mags

aadih

Mags, You are too kind. :-)