Solved

windows 8, install fail, Event 1721,1603

Posted on 2014-02-03
4
1,566 Views
Last Modified: 2014-02-04
I'm trying to install a 32bit software which I didn't have problem installing on xp and 7. On 7, I had to lower UAC to the bottom before installing.
Now, I did the same thing, it fails with event 1721:
======================================

Product:xxxxx-- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: ValidateLicense, location: C:\Users\adminA\AppData\Local\Temp\MSI6F96.tmp, command:  
============================

I tried everything, disable windows firewall, restart, moving the installation file to local, all didn't work until I tried to logon with a different domain administrator account. the installation went through. I'm trying to figure why one administrator account(adminA) doesn't work, but the other account(adminB). Both is Domain Admins and Domain Admins are added to Local Administrators group in the trouble PC.

PC: Windows 8.1 Pro
installation file is on a mapped drive and both admin accounts have the same mapped drive in 'V:'

The error message 1721 is the same error message I used to get when I didn't lower UAC on Windows 7 64bit machine and tried to install. But this time, on Windows 8.1, I am getting this error message, but only under adminA account.

I deleted the user folder of adminA and tried to reinstall, still the same error message.

I am guessing it has something to do with two different tokens of UAC and elevated account and mapped drive after reading online... but not sure.


Update 1
=======================
Even after I successfully installed the troubled software under adminB, the software works under adminB, but when I switch to adminA, then run the software, it says, 'The server drive may not be mapped or you do not have rights to it'. However, I have no problem accessing the mapped drive from windows explorer.
This verifies that only installed software can't access the mapped drive. Just weird as hell...
I didn't have problem accessing the mapped drive from CMD, either.

Update 2
===========================================
So, the software works only under adminB and not adminA. And it seems the problem of mapped drive. So then I logon to adminA, then I disconnected the mapped drive and tried to reconnect using a 'different credential adminB', now I get the error message 'the network folder specified is currently using a different user name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share'. This message appears even though there's no mapped drive to the network share.

One says it's mapped, one says it's not mapped. Windows 8 really confuses me horribly.
0
Comment
Question by:crcsupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 13

Assisted Solution

by:Felix Leven
Felix Leven earned 250 total points
ID: 39831374
You can connect to the drive using the IP instead of the name. This way you will avoid at least the "the network folder specified is currently using a different user name and password" error.
0
 
LVL 55

Accepted Solution

by:
McKnife earned 250 total points
ID: 39831695
Background info: win8 has a bug with network drives, where, when we run an installer from a network drive and this installer (as one would expect) asks for elevation in order to run. The result is, that the installation does not continue but quits with "file not found" and the like.
Fixed for win8, re-introduced in win8.1 - good work, MS.

Fix for 8: http://support.microsoft.com/kb/2878604 - try it.
0
 
LVL 1

Author Comment

by:crcsupport
ID: 39832711
The hotfix is not applicable to Windows 8.1 it says. Maybe only for windows 8
0
 
LVL 1

Author Comment

by:crcsupport
ID: 39832936
This change worked for me:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System]
"EnableLinkedConnections"=dword:00000001
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question