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Outlook 2013 Autocomp entries re appearing

Posted on 2014-02-03
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Last Modified: 2016-05-22
We have installed Outlook 2013 on a server 2013 terminal sever environment.
One single user is effected by this issue
We imported an old nk2 file to restore contacts however two contacts on the previous email server have come accross to the autocomplete but I do not beleive this is the cause of the issue. If the effected user selects the contact from the auto complete list they receive an NDR. I have deleted the auto complete list from outlook options as well as right clicked on the corrupt contacts and deleted the contact when the user types into the to field and they still return within 24 to 48 hours. I have deleted all nk2 files. So I believe the corrupt contacts are somehow being regenerated by the on premise exchange 2013 server. No other users are having this issue. I have created a new email profile chosing both online and cached modes and it makes no difference.

The error displayed below basically shows that carl@lco.local and debbie@lco.local dont exist. So Just a moment ago I have added these in as alias's on the exchange server against the respective mailboxes to see if this makes a difference, however I cannot get my head around why this is happening?

The error is as follows:

Diagnostic information for administrators:
 
Generating server: LCOEX1.LCO.local
 
IMCEAEX-_O=LOMBARDO_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=CARL@LCO.local
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
 
IMCEAEX-_O=LOMBARDO_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=DEBBIE@LCO.local
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
 
Original message headers:
 
Received: from LCOEX1.LCO.local (192.168.0.3) by LCOEX1.LCO.local
 (192.168.0.3) with Microsoft SMTP Server (TLS) id 15.0.516.32; Mon, 3 Feb
 2014 10:55:39 +0800
Received: from LCOEX1.LCO.local ([fe80::5898:f95d:4142:223b]) by
 LCOEX1.LCO.local ([fe80::5898:f95d:4142:223b%12]) with mapi id
 15.00.0516.029; Mon, 3 Feb 2014 10:55:39 +0800
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Patrick Catena <patrick@lombardoandco.com.au>
To: Stefania Almonte <stefania.almonte@gmail.com>
CC: 'Carl' <Carl@lombardoandco.com.au>, 'Debbie' <Debbie@lombardoandco.com.au
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Question by:sd450r
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5 Comments
 
LVL 13

Accepted Solution

by:
imkottees earned 2000 total points
ID: 39831651
Hi,

Convert these to X500 value and add it in email address tab as x500. your problem should go away.

IMCEAEX-_O=LOMBARDO_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=CARL@LCO.local

IMCEAEX-_O=LOMBARDO_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=DEBBIE@LCO.local

http://blog.westurn.net/2013/04/convert-ndr-to-legacyexchangedn-x500.html
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Author Comment

by:sd450r
ID: 39831688
Ok I have given it ago and added x.500 format as an email alias for you user in exchange 2013 ECP.

Wasnt sure if you needed to remove the IMCEAX- at the beginning of the address? I removed them anyway as the examples seem to remove them.

Will see how this goes.

Thanks.
0
 
LVL 13

Expert Comment

by:imkottees
ID: 39831707
yes, you have to remove this IMCEAX-
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Author Comment

by:sd450r
ID: 39831714
thanks
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