outlook 2010 - getting emails stating message was deleted without being read

Posted on 2014-02-04
Last Modified: 2014-02-09
I keep getting message like this.
Your message
      Subject:  message about something
      Sent:     1/22/2014 11:48 AM
was deleted without being read on 1/31/2014 4:34 PM.

I have the delivery receipt and read receipt turned off in options.

Any idea how to fix this?
Question by:bbimis
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LVL 94

Expert Comment

by:John Hurst
ID: 39832524
Is someone sending to you with these options turned ON?

Do you have Outlook rules that delete email?  Check rules.

I assume from the above that you are deleting emails, not the other end. Please clarify that.

... Thinkpads_User

Author Comment

ID: 39832537
No the person on the receiving end (not me) is sending the messages. and i also confirmed with the person(s) that the email(s) were sent to that they DID NOT delete the emails.
LVL 14

Expert Comment

ID: 39832541
You can recreate the profile without deleting the old one to test? Outlook will just prompt you to select a profile to load.
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LVL 14

Expert Comment

ID: 39832549
No the person on the receiving end
Is this outside of your domain??

What happens when you send to another domain or to a different person in that domain?

Author Comment

ID: 39832557
same thing outside of domain like yahoo and so forth.
LVL 94

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 39832559
So other person send you an email, and YOU get the message on your end that the message was deleted.

Again, I suggest checking Rules. Perhaps make a note of what rules you have and then delete the rules. Now do an Office Repair. Go to Programs and Features, Microsoft Office, Change and Repair.

After the Repair, restart the computer and make sure both Service Packs have been applied to Office 2010 and it is fully patched.

This is all for your end. Once you know your end is clean and anyone else can send you emails properly, then the issue may lie with the other end.

.... Thinkpads_User

Accepted Solution

bbimis earned 0 total points
ID: 39833102
LVL 94

Expert Comment

by:John Hurst
ID: 39833273
Thanks for the update. So it looks like a problem on the other end and then according to your article, a spam message or otherwise defective from the other end.  Thanks again.

.... Thinkpads_User

Author Closing Comment

ID: 39845121
Thanks i gave partial points for the effort.

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