?
Solved

outlook 2010 - getting emails stating message was deleted without being read

Posted on 2014-02-04
9
Medium Priority
?
6,329 Views
Last Modified: 2014-02-09
I keep getting message like this.
Your message
 
      To:       someuser@company.com
      Subject:  message about something
      Sent:     1/22/2014 11:48 AM
 
was deleted without being read on 1/31/2014 4:34 PM.

I have the delivery receipt and read receipt turned off in options.

Any idea how to fix this?
0
Comment
Question by:bbimis
  • 4
  • 3
  • 2
9 Comments
 
LVL 101

Expert Comment

by:John Hurst
ID: 39832524
Is someone sending to you with these options turned ON?

Do you have Outlook rules that delete email?  Check rules.

I assume from the above that you are deleting emails, not the other end. Please clarify that.


... Thinkpads_User
0
 

Author Comment

by:bbimis
ID: 39832537
No the person on the receiving end (not me) is sending the messages. and i also confirmed with the person(s) that the email(s) were sent to that they DID NOT delete the emails.
0
 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39832541
You can recreate the profile without deleting the old one to test? Outlook will just prompt you to select a profile to load.
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39832549
No the person on the receiving end
Is this outside of your domain??

What happens when you send to another domain or to a different person in that domain?
0
 

Author Comment

by:bbimis
ID: 39832557
same thing outside of domain like yahoo and so forth.
0
 
LVL 101

Assisted Solution

by:John Hurst
John Hurst earned 1000 total points
ID: 39832559
So other person send you an email, and YOU get the message on your end that the message was deleted.

Again, I suggest checking Rules. Perhaps make a note of what rules you have and then delete the rules. Now do an Office Repair. Go to Programs and Features, Microsoft Office, Change and Repair.

After the Repair, restart the computer and make sure both Service Packs have been applied to Office 2010 and it is fully patched.

This is all for your end. Once you know your end is clean and anyone else can send you emails properly, then the issue may lie with the other end.

.... Thinkpads_User
0
 

Accepted Solution

by:
bbimis earned 0 total points
ID: 39833102
0
 
LVL 101

Expert Comment

by:John Hurst
ID: 39833273
Thanks for the update. So it looks like a problem on the other end and then according to your article, a spam message or otherwise defective from the other end.  Thanks again.

.... Thinkpads_User
0
 

Author Closing Comment

by:bbimis
ID: 39845121
Thanks i gave partial points for the effort.
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unable to change the program that handles the scan event from a network attached Canon/Brother printer/scanner. This means you'll always have to choose which program handles this action, e.g. ControlCenter4 (in the case of a Brother).
I came across an unsolved Outlook issue and here is my solution.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question