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Cant forward emails from Gmail to Outlook within Outlook 2013

Hi all;

I'm facing a strange issue with one of our clients. The CEO, has his Exchange account and Gmail account configured in Outlook 2013.

Exchange Version: 2003

When he tries to forward an email from his exchange account to the Gmail account, he recieves an NDR saying:

Your message did not reach some or all of the intended recipients.
      Subject:  FW: Cancer Advance NY Conference May 13-14 Apella New York
      Sent:     2/3/2014 3:30 PM
The following recipient(s) cannot be reached:
      'User Name' (User.Name@gmail.com) on 2/3/2014 3:29 PM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <avo.acusphere.com #5.1.1>

The user can send emails from his Gmail account and from his exchange account without any issues. And he can send new emails from the Gmail account to the Exchange account, and in reverse without any issues as well

Please help.
Kinan Al-Haffar
Kinan Al-Haffar
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1 Solution
Ess KayEntrapenuerCommented:
check the spelling?
Will SzymkowskiSenior Solution ArchitectCommented:
This is probably a Nickname/Auto Complete issue. When the CEO starts typing his gmail account in the TO: white space there will be an "X" beside the email address. Have him delete the auto complete email and then type his gmail account in manually again and send a test email.

Kinan Al-HaffarSenior Systems EngineerAuthor Commented:
The issue has been solved by creating a contact for the external email account "Gmail" in Active Directory.

Thank you for your help.
Kinan Al-HaffarSenior Systems EngineerAuthor Commented:
Solved the issue.
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