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Cant forward emails from Gmail to Outlook within Outlook 2013

Posted on 2014-02-04
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Last Modified: 2014-11-12
Hi all;

I'm facing a strange issue with one of our clients. The CEO, has his Exchange account and Gmail account configured in Outlook 2013.

Exchange Version: 2003

When he tries to forward an email from his exchange account to the Gmail account, he recieves an NDR saying:

Your message did not reach some or all of the intended recipients.
      Subject:  FW: Cancer Advance NY Conference May 13-14 Apella New York
      Sent:     2/3/2014 3:30 PM
The following recipient(s) cannot be reached:
      'User Name' (User.Name@gmail.com) on 2/3/2014 3:29 PM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <avo.acusphere.com #5.1.1>

The user can send emails from his Gmail account and from his exchange account without any issues. And he can send new emails from the Gmail account to the Exchange account, and in reverse without any issues as well

Please help.
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Question by:Kinan Al-Haffar
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LVL 15

Expert Comment

by:Ess Kay
ID: 39832519
check the spelling?
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 39832762
This is probably a Nickname/Auto Complete issue. When the CEO starts typing his gmail account in the TO: white space there will be an "X" beside the email address. Have him delete the auto complete email and then type his gmail account in manually again and send a test email.

Will.
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Accepted Solution

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Kinan Al-Haffar earned 0 total points
ID: 39832870
The issue has been solved by creating a contact for the external email account "Gmail" in Active Directory.

Thank you for your help.
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Author Closing Comment

by:Kinan Al-Haffar
ID: 39845117
Solved the issue.
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