Solved

RWA App Connector for Server 2012 R2

Posted on 2014-02-04
10
427 Views
Last Modified: 2014-05-01
We recently migrated from SBS 2003 to a Server 2012 R2 with Exchange 2013 environment.  The only thing I can't get running is the Remote instance of 2012.  RWW or RWA whichever you want to call it.

In 2012 the site does not simply load all the computers into a list like SBS 2003 did automatically, by finding all computers on the domain.  In 2012 you have to physically use the Connector tool on each computer to connect to the RWA website.

The website is function fine, as far as the shared files and Links section works for those familiar with the site, but connecting computers to the site is not working.

I use the connect tool, download to our app server, via a web address http://servername/connector and come to the connect site, where it downloads and installs netframe work 4.5, and makes sure the computer has all the requirements.  Once I get past all that it asks for username and password, I've tried everythign here.  The user's whose computer it is username and password, the admins username and password, my (another admins) username and password.  I've even tried domain\username for all of those, and every time I get the error saying server cannot be found.

Is there a setting somewhere I a missing where the connector is trying to install to the wrong server or what?  The remote site is functioning fine for everything but the remote computer part, and that is simply because I cannot add computers to the list.

The servers installed themselves and are in the list and I can connect to them fine, so the site is working it just seems the connector program won't install user computers to the site.

Any help??

Thanks
0
Comment
Question by:FosterThomas
  • 5
  • 5
10 Comments
 
LVL 56

Expert Comment

by:Cliff Galiher
Comment Utility
This is usually a sign of a DNS issue. Temporarily change the client PC's NIC to use the Essentials server for DNS and then try the connector again. Usually this is not necessary because the connector will find the server via other means (NetBIOS, IPv6, etc) but in some topologies it doesn't work as expected.

-Cliff
0
 
LVL 1

Author Comment

by:FosterThomas
Comment Utility
Cliff, thanks for the post, I tried this but it didn't work.    Just double checking myself, I right click on the connection and go to properties and instead of obtain DNS auto, I change that to the essentials servers IP address?

If so I did that on two different computers and it didn't work.    

Thanks though.
0
 
LVL 56

Expert Comment

by:Cliff Galiher
Comment Utility
Are these computers on the same local network as the server? The next thought is that a firewall issue (software or hardware) could be blocking the necessary communications that the connector needs.
0
 
LVL 1

Author Comment

by:FosterThomas
Comment Utility
yes they are on the same network.

Are you thinking Windows Firewall or my SonicWall?
0
 
LVL 56

Expert Comment

by:Cliff Galiher
Comment Utility
If they are on the same local segment then the sonicwall shouldn't be causing an issue. Windows firewall may be though. The default settings would normally work fine, but I've seen instances where manual changes have been made and RPC/WMI calls fail.
0
Want to promote your upcoming event?

Are you going to an event? Are you going to be exhibiting at a tradeshow? Talking at a conference? Using a promotional banner in your email signature ensures that your organization’s most important contacts stay in the know and can potentially spread the word about the event.

 
LVL 1

Author Comment

by:FosterThomas
Comment Utility
I can't turn the windows firewall off on the computer I am trying to connect because it is being controlled from the server or something, all the options are grayed out,  So not sure how to do that.
0
 
LVL 56

Expert Comment

by:Cliff Galiher
Comment Utility
One of the migration steps is to clean up group policies. There was a bug filed at one time to have the official steps re-ordered so group policies would be cleaned up before attempting to change machines, but I don't know if that happened or not.

At any rate, I know that step exists and I'd go ahead and do it. One of the policies it has you remove is the SBS firewall policy that 2003 creates and it can cause problems.  There isn't anything wrong with having a policy to lock down the firewall. In fact, I recommend it. But the 2003 era policy can interfere with migrations and cause unnecessary policies to get loaded on machines. Find that step and, at the very least, remove that policy. Then you should be able to either join without any changes being made (since the strict rules the policy enforces will no longer be in place) or you can then disable the firewall.

-Cliff
0
 
LVL 1

Author Comment

by:FosterThomas
Comment Utility
I will look tomorrow thanks
0
 
LVL 1

Author Comment

by:FosterThomas
Comment Utility
This didn't work for me either, any other ideas what it could be?
0
 
LVL 56

Accepted Solution

by:
Cliff Galiher earned 500 total points
Comment Utility
My last idea off the top of my  head: The connector does still rely  on kerberos and that requires that the time on the server and client be in sync (within a couple minutes.)  I've seen instances where the time is off, or more subtlely, the timezone is not the same so the clocks *appear* to be in sync at a glance, but are actually hours apart.  Check that.

And if that isn't it, find the clientdeploy.log file and see if it has more details. Odd errors/failures will get written in the log and may illuminate the problem.
0

Featured Post

Are your corporate email signatures appalling?

Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

Join & Write a Comment

This article will review the basic installation and configuration for Windows Software Update Services (WSUS) in a Windows 2012 R2 environment.  WSUS is a Microsoft tool that allows administrators to manage and control updates to be approved and ins…
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
In this Micro Tutorial viewers will learn how to use Windows Server Backup to create full image of their system. Tutorial shows how to install Windows Server Backup Feature on Windows 2012R2 and how to configure scheduled Bare Metal Recovery backup.…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now