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Administrator logon Error on Server

Posted on 2014-02-04
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Last Modified: 2014-02-10
I have a Server 2008 R2 machine. When trying to logon as the administrator I get a "the user profile service has failed error". I have deleted the profile and the registry keys also. Yet when logging in the user profile service error persists. Any thoughts . Thanks in advance.
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Question by:cntech
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Expert Comment

by:alexgreen312
ID: 39832704
Can you use compmgmt.msc to go onto the event viewer on the remote computer and see if there are any alerts for us, it'll help us diagnose the issue.

The other option is to unload the hive remotely.
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by:cntech
ID: 39832734
I can logon to the server with a backup admin account. Is when administrator is used when error occurs. I get a event id 1202 0x534 error in event log
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Expert Comment

by:alexgreen312
ID: 39832751
Did you unload the hive from the registry?
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Author Comment

by:cntech
ID: 39832771
NOt sure exactly how to do that. Has been a while. Can you advise?
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Expert Comment

by:alexgreen312
ID: 39832783
Sure

Click start, run, regedit

under HKEY_Users you'll have something like  S-1-5-21-602003230-7909254678-834522215-53568

Right click it

Permissions

Find the administrator hive

Click file

unload hive
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LVL 6

Expert Comment

by:alexgreen312
ID: 39832789
Sorry, under permissions, it'll have only the administrator account in there... You need to unload that one. It'll be the local admin group, administrator, system and something else.
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Author Comment

by:cntech
ID: 39832813
I get a access denied when trying that
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Accepted Solution

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alexgreen312 earned 500 total points
ID: 39832880
You'll need to do it from a domain admin account and then connect a remote registry either that or throw in the account you're currently using again through compmgmt.msc and then right click local computer at the top and connect to remote computer, put in the server name and then add the user to the local admin group.
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Author Closing Comment

by:cntech
ID: 39847245
Great advice thank you so much.
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Expert Comment

by:alexgreen312
ID: 39847254
No problem, i'm pleased it worked.

A simple reboot would have also sorted it however there are those times when a reboot won't be suitable.
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