Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Invisible blinking text cursor using HP thin client

Posted on 2014-02-04
6
Medium Priority
?
1,456 Views
Last Modified: 2014-03-08
We have a Server 2008 R2 virtual machine hosted on VMware ESXi 5.5.0, running as a Remote Desktop server with the desktop experience feature installed, and Office 2010.  Windows and Office are up-to-date with patches from Microsoft Update.

When connecting from a Windows computer to the server using RDP, everything works fine.  When connecting using an HP thin client (t510, latest OS build - ZX644017), the blinking text cursor in Word 2010 and Outlook 2010 cannot be seen.  The mouse cursor shows up fine.

Settings made in the Ease of Access Center (thickness of the blinking cursor) and other cursor settings (mouse pointer scheme and options) make no difference.

I have attempted to replicate the problem on a similar system but have been unable to (everything works fine).

How can I make sure the text cursor is displayed at all times when using the HP t510 thin client?

Thanks in advance for any tips!
0
Comment
Question by:David Haycox
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 2

Author Comment

by:David Haycox
ID: 39833133
We have just discovered that if you log on as a local or domain administrator, there is no problem.  It's only regular (non-admin) users who are affected.

So does that point at a setting on the server, rather than anything on the thin client (although logging on as a standard user by RDP from a PC is still fine)?
0
 
LVL 25

Expert Comment

by:Coralon
ID: 39837883
I'd guess there is probably a GPO setting that is setting the registry value for HKCU\Control Panel\Desktop\CursorBlinkRate.  If you set it very high or to 0, it will appear to not blink (or really won't blink at all).

Use your gpresults to find out if it is being set, or use the GPMC Results wizard to see if it is being set.

Coralon
0
 
LVL 2

Author Comment

by:David Haycox
ID: 39839301
Thanks, sounds promising... but after checking I can confirm there are no group policies affecting that.  Setting the rate manually, then running GPUPDATE before logging off and back on again does not change the setting back.

The problem isn't that the cursor doesn't blink - it's that it can't be seen at all.

I have checked the registry for various users; the CursorBlinkRate is set to 530 for most users (which I believe is the default) but others have it set to -1 (do not blink).

Any other ideas?  Thanks again!
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 25

Expert Comment

by:Coralon
ID: 39841010
Yeah.. 530 is the default for Win7.   Unless the pointer's theme is getting messed up (obviously that is seriously unlikely).. I have no idea..

Coralon
0
 
LVL 2

Accepted Solution

by:
David Haycox earned 0 total points
ID: 39855589
We resolved the problem by disabling the Themes service, thereby also disabling Aero.  Manually disabling it from each user session would also have worked.
0
 
LVL 2

Author Closing Comment

by:David Haycox
ID: 39914416
Solved problem myself.
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
Working from home is a dream for many people who aren’t happy about getting up early, going to the office, and spending long hours at work. There are lots of benefits of remote work for employees.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question