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marrj

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Re-Enable Previous Lync Users

I have a strange issue with my new Lync 2013 environment.  I had previously deployed a test environment for Lync 2013 as a proof of concept.  Once it passed with administration, I decided I would restore my Lync VMs back to a pre-Lync state using snapshots.  I then reinstalled Lync, taking advantage of my lessons learned during the first build.  I'm more than happy with the new environment, except for one thing.  When I go to enable Lync users, the users that I enabled in the proof of concept days cannot be found.  I have decided that this probably has something to do with the fact that Lync thinks these users are already Lync-enabled users.  I'm guessing that Lync writes some attributes to a user's AD account when it enables it for Lync.  Does anyone have experience with this, or know how I can "reset" these previously enabled accounts to work in my new environment?
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Avatar of Will Szymkowski
Will Szymkowski
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marrj

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Thank you very much, Will.  This worked like a charm.  I had seen the RTC atributes on my user object and suspected that they were the Lync attributes, but I wasn't sure about how to "properly" remove them.