Solved

IMAP will not synch consistently in Outlook 2011 for Mac

Posted on 2014-02-04
2
391 Views
Last Modified: 2014-02-04
A customer has 3 computers:  2 PCs and a Mac.  One PC and the Mac have Outlook configured as IMAP clients.  The second PC has Outlook configured as a POP client, but it has been turned off for several days, and it is configured to leave the messages on the server.  All clients point to the same email address.  Outlook on the Mac is 2011.  Outlook on the IMAP PC is 2007.

The IMAP PC receives messages without a problem, but the Mac does not receive everything.  For Instance, today the IMAP PC is showing 10 messages and the Mac is showing one.  The Mac can send messages, but I did not check whether the Sent Items are being synched.  I don't see how they could be.

A manual send/receive on the Mac did not help, nor did restarting Outlook.

What do I have to do to get the Mac to synch properly?
0
Comment
Question by:rhavey
  • 2
2 Comments
 
LVL 1

Accepted Solution

by:
rhavey earned 0 total points
ID: 39833415
False Alarm.  The customer had changed the view - things were sorted by attachment instead of date.  

I need to do a better job of detecting problems between the chair and keyboard - my own as well as my customers'.
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 39833419
The question should have been unnecessary.
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question