IMAP will not synch consistently in Outlook 2011 for Mac

A customer has 3 computers:  2 PCs and a Mac.  One PC and the Mac have Outlook configured as IMAP clients.  The second PC has Outlook configured as a POP client, but it has been turned off for several days, and it is configured to leave the messages on the server.  All clients point to the same email address.  Outlook on the Mac is 2011.  Outlook on the IMAP PC is 2007.

The IMAP PC receives messages without a problem, but the Mac does not receive everything.  For Instance, today the IMAP PC is showing 10 messages and the Mac is showing one.  The Mac can send messages, but I did not check whether the Sent Items are being synched.  I don't see how they could be.

A manual send/receive on the Mac did not help, nor did restarting Outlook.

What do I have to do to get the Mac to synch properly?
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rhaveyAsked:
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rhaveyConnect With a Mentor Author Commented:
False Alarm.  The customer had changed the view - things were sorted by attachment instead of date.  

I need to do a better job of detecting problems between the chair and keyboard - my own as well as my customers'.
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rhaveyAuthor Commented:
The question should have been unnecessary.
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