Solved

Shoretel Voicemail Boxes

Posted on 2014-02-04
4
455 Views
Last Modified: 2014-02-24
Does anyone know what the option is within the COS or individual mailboxes themselves in order to stop the ability to dial in and then make a call out/externally?

thanks
0
Comment
Question by:CHI-LTD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 17

Accepted Solution

by:
JRSCGI earned 500 total points
ID: 39841925
The ShoreTel system does not support any direct ability to dial into a mailbox and then dial an outside telephone number.  They deliberately do not include that feature due to its potential abuse for toll fraud.  What is supported are a couple possible ways the system could be abused:
1.  If the feature is turned on, a user can have the system call back someone that has left a voice mail message.  Thus, I could call into an unassigned mailbox, leave a voice mail, and then anyone that retrieves that message can press "5" (to reply) and one of the subchoices is to reply with a call back -- it will dial the number pulled from the caller-ID.
2.  If someone has hacked an unassigned user account, then incoming calls to that DID can be directed off site by using the call-forwarding feature and then putting the phone in the proper call handling mode.  However, I am not sure how someone could set that up just by dialing in since the forwarded to number is typed in through the Personal Call Manager or the Administrator.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39846741
According top some of the logs i have been shown it would appear that one of the DID numbers at site b that is assigned to a user primarily based at site a was hacked, or at least made calls from..
(now unsure where these DID/site-b numbers are in the system now).

They initially suggested a mailbox but don't believe it has been this hacked.
Also they have now had to barr international calls...
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39849771
0
 
LVL 1

Author Closing Comment

by:CHI-LTD
ID: 39882115
The hack was to do with tandem trunking being enabled...
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Vanity Phone Numbers? 1 60
Cisco Call Manager/ Cisco Unity Question 7 75
VOIP gateways - feedback 23 121
Advice on ESXi 5.1 Health / Storage 1 78
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question