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Mac 10.7 users unable to resolve DNS name

Posted on 2014-02-04
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Last Modified: 2014-02-05
Hello:

We have a handful of Mac users on a Windows network.  They are all trying to connect to a Windows 2008 file share.  This was working without any issue until the file server was dropped from the network.  We rejoined the file server to the network with the same IP address.  

Now the Mac users can only access this file share the IP address but not the servers resolved name.  

Unfortunately they use a software(Automated Engine) that will only let them access using the server's name so they cannot access any files in that software.  

Any ideas or help would be appreciated.  Please keep in mind I don't know much about the Mac world.

Thank you
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Question by:MeowserM
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Expert Comment

by:comfortjeanius
ID: 39833323
You can connect to a server via its IP address or DNS name. If it is required or more convenient in your environment, you may also use other valid URL formats, such as:

    smb://ServerName/ShareName
    smb://DOMAIN;User@ServerName/ShareName
 

Have you tried this????
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Author Comment

by:MeowserM
ID: 39833414
Yes we have tried this.

We CAN connect when we use:  cifs://IP.IP.IP.IP/ShareName
but we CANNOT connect when we use:  cifs://ServerName/ShareName
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Expert Comment

by:EdTechy
ID: 39833522
You could try flushing the dns cache.
You will need to be logged on as a user with admin privileges.
Open Terminal - Utilities>Terminal
type sudo killall -HUP mDNSResponder
enter the users password.
Try to connect.
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Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 
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EdTechy earned 500 total points
ID: 39833527
Just to be clear.. Hit the return key after typing sudo killall -HUP mDNSResponder. Then enter the password
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Author Comment

by:MeowserM
ID: 39833617
I am going to try that and post results  Thankyou!
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LVL 53

Expert Comment

by:strung
ID: 39833746
Check the Mac's network settings to make sure the DNS server is pointed at the IP address of your DNS server.

Also make sure you have the right workgroup name in the WINS tab of the Macs' network settings.
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Author Closing Comment

by:MeowserM
ID: 39836319
This resolved the issue.  thank you for the clear instructions.  Much appreciated
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