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Windows Fax and Scan issue

Posted on 2014-02-04
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Last Modified: 2014-02-15
Trying to get Windows Fax and Scan setup with a shared fax server from a 2008 R2 server.

I have a user that has the account setup in Windows Fax and Scan properly and can see incoming faxes and send faxes.

Another user that is running on Windows 7 as well with the same setup settings cannot see the incoming faxes nor send faxes. Both are part of the same permissions group in AD and the fax server is even shared to everyone on the network.

Still cannot get WFS to see the incoming faxes or send faxes.
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Question by:SBSWIZARD
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Author Comment

by:SBSWIZARD
ID: 39833531
Ok. Well now I've been able to get them to see the faxes, but I still cannot get them to send faxes.

I put in the fax number and it acts like it's about to send, but then the send windows remains open and the only way to close it is to close the process through Task Manager.
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Expert Comment

by:joinaunion
ID: 39833726
Just to confirm. The computer in question is connected to the fax server to both send and receive?

Does the computer have a fax modem?
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Expert Comment

by:joinaunion
ID: 39833753
Did you manually or automatically add user to Fax Service Managaer?

Can the user ping the Fax/Scanner?
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Accepted Solution

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SBSWIZARD earned 0 total points
ID: 39847558
Managed to figure out the problem. There was a rule that was in place that was causing errors. Had to deal with the format the fax number and dialing rules were in place.
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Author Closing Comment

by:SBSWIZARD
ID: 39861136
Managed to find solution on my own. Had to deal with dialing rule setup.
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