Windows Fax and Scan issue

Trying to get Windows Fax and Scan setup with a shared fax server from a 2008 R2 server.

I have a user that has the account setup in Windows Fax and Scan properly and can see incoming faxes and send faxes.

Another user that is running on Windows 7 as well with the same setup settings cannot see the incoming faxes nor send faxes. Both are part of the same permissions group in AD and the fax server is even shared to everyone on the network.

Still cannot get WFS to see the incoming faxes or send faxes.
SBSWIZARDAsked:
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SBSWIZARDAuthor Commented:
Managed to figure out the problem. There was a rule that was in place that was causing errors. Had to deal with the format the fax number and dialing rules were in place.
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SBSWIZARDAuthor Commented:
Ok. Well now I've been able to get them to see the faxes, but I still cannot get them to send faxes.

I put in the fax number and it acts like it's about to send, but then the send windows remains open and the only way to close it is to close the process through Task Manager.
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joinaunionCommented:
Just to confirm. The computer in question is connected to the fax server to both send and receive?

Does the computer have a fax modem?
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joinaunionCommented:
Did you manually or automatically add user to Fax Service Managaer?

Can the user ping the Fax/Scanner?
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SBSWIZARDAuthor Commented:
Managed to find solution on my own. Had to deal with dialing rule setup.
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