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File Permissions issue with folder used for fax - newly added users cannot rename with exact same permissions as old users

Posted on 2014-02-04
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Last Modified: 2014-02-18
Hello,

I am at a loss as to how to resolve this issue.  Basically, we have a folder where all faxed documents are placed by the fax account we created in our domain.  I have users who have been able to rename the pdf files and move them to a archive subdirectory without issue.  I now find that new users that I add, including my domain admin account, cannot rename those files.  The error I get is:

You need permission to perform this action

You require permission from "domain\fax account" to make changes to this document

The new user has the same permissions as the older users who do not have an issue.  My  domain account was given full control permission and I still get the same error.  I have tried turning off UAC, but that has no effect.  Because we are still on a Server 2003 schema and all of our clients are Windows 7 Pro x64, I also checked the registry and HKEY_LOCAL_MACHINE\SYSTEM\Controlset001\Control\Lsa and set LmCompatibilityLevel to 1.  This also did not work.  Any pointers would be greatly appreciated!

Thanks,

AAIT
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Question by:AAIT
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LVL 16

Expert Comment

by:joinaunion
ID: 39833818
Did you add the user to the fax server?

Step #6 here,
http://technet.microsoft.com/en-us/library/ff630162%28v=ws.10%29.aspx#BKMK3E
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Author Comment

by:AAIT
ID: 39833851
Thanks for getting back to me!  Actually, that role is not set up in the environment that I work on.  The copier receives the faxes and then pushes them to a folder as a pdf.  I was not really familiar with this role, so this might be getting some love in my near future.  Any other suggestions?
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LVL 16

Expert Comment

by:joinaunion
ID: 39833941
Another idea is to give the user permission on that folder via GPO.
This should get you in the right direction.
http://certcities.com/editorial/columns/story.asp?EditorialsID=320
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Author Comment

by:AAIT
ID: 39833947
Thanks joinaunion, I will give this a try tomorrow and let you know the results.
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Author Comment

by:AAIT
ID: 39839146
Hi Joinaunion. We had a snow storm yesterday, so I am just getting back to this.  I created the policy and I am still getting the same result - request permission from domain\fax account.  Any other suggestions?
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Accepted Solution

by:
joinaunion earned 500 total points
ID: 39840297
Is the user part of the shared user's for that folder?

This is the best example I could find without having to type everything out.

On the left click on Sharing Folders and Assigning Permissions on Windows Server
2003 R2, Enterprise Edition.
https://www.officemate.net/pdfs/sharing%20folders.pdf

This is for another file/folder type but it is what you need to do for the new user.
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Author Comment

by:AAIT
ID: 39867410
Hi Joinaunion,

I will see if anything in the document shared might be if help.  

Thanks again.
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Author Comment

by:AAIT
ID: 39867823
Hi joinaunion,

That article pointed me in the right direction.  It seems the user had to be added under share permissions as well as the security permissions.  

Thanks again,

AAIT
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LVL 16

Expert Comment

by:joinaunion
ID: 39868457
I'm glad I could help . :)
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