I am trying to connect to the server using Filezilla. I can make the connection, but I can't access the directory on the server, i.e., public_html. Instead I obtain the following message:
Status: Connecting to IP Address...
Status: Connection established, waiting for welcome message...
Response: 220 SAI New FTP Server ready.
Command: USER user_name
Response: 331 Password required for user_name
Command: PASS **********
Response: 230 User user_name logged in
Command: OPTS UTF8 ON
Response: 200 UTF8 set to on
Status: Retrieving directory listing...
Command: CWD /public_html/
Response: 250 CWD command successful
Command: TYPE I
Response: 200 Type set to I
Response: 227 Entering Passive Mode IP Address.
Error: Connection timed out
Error: Failed to retrieve directory listing
Why is this happening and what can I do to fix it?