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Trouble after modifying in Cisco Unity & CUCM 8.5 "Early Office Closed"

Posted on 2014-02-04
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Last Modified: 2014-02-18
Dear experts,

I can't get the main number to work or answering, it is saying the number is not  a working number try again.... it is only happing with the main numbers not other peoples phone extension.

I don't know how to reverse what I did trying to change the system to answer in the after work hours schedule. The office closed today at 10 AM. I did something in the Unity and CUCM 8.5. In the  Time Schedules and in Unity in systems settings schedules....

What else should I explain? What detail will help you help me?

Thanks!
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Question by:marceloNYC
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6 Comments
 
LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 39834375
Give us a better idea of your setup(IE: Devices, and how they connect, Also, Phone lines or circuits, etc.; Hunt groups) and a brief description of what and how you changed whatever?
0
 

Author Comment

by:marceloNYC
ID: 39835725
Is got to be with the CUCM because all main numbers are not working. we have more than one office working with this CUCM.
0
 

Author Comment

by:marceloNYC
ID: 39835785
The fix should be in the Class of control --> Time Period and Time Schedule.
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LVL 15

Accepted Solution

by:
Robert Sutton Jr earned 1500 total points
ID: 39835936
What does you time period configuration settings look like? Did you initially ADD NEW or copy or? We need more information to better assist you. All you have told us is that you changed something in CUCM and now your phones do not work.

Call Routing=>Class of control =>Time Period

Select Find Time Period from there and let us know what it states.


Let us know.
0
 

Author Comment

by:marceloNYC
ID: 39836969
I messed things up by altering the Office Hours
I messed it up with the "Office Hours". Now I need to know how I change the schedule so I don't get in this awful trouble again.
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Author Closing Comment

by:marceloNYC
ID: 39868559
Thank you!
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