Solved

Clean up shared Outlook folders

Posted on 2014-02-05
7
1,299 Views
Last Modified: 2014-02-06
Hi,
I use Microsoft Exchange and have shared the boss' full outlook with his secretary, however, although the secretary sees everything, she cannot use the "clean up folder" on the boss' shared folders when she is in her own Outlook, the option is greyed out.
The way the sharing was done was directly on the Exchange server where I added the secretary's account to the "manage full access permission" of her boss.
Is there any way to activate the clean up folder option for the secretary on her boss' shared folders?
Thank you
0
Comment
Question by:data-informatique
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 12

Expert Comment

by:SreRaj
ID: 39835373
Hi,

Please try enabling cached mode for Outlook Profile. It seems this feature isn't working fine in online mode of outlook.
0
 

Author Comment

by:data-informatique
ID: 39835408
Do I need to enable the cache mode on both accounts (computers) or only the secretary?
0
 
LVL 12

Expert Comment

by:SreRaj
ID: 39838083
Only for the Outlook Profile for Secretary.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:data-informatique
ID: 39838595
I did, restarted Outlook and the option is still not available.
I tried by putting the cached mode only on the lawyer's, only on the secretary's and on both and I get the same results
Any suggestions would be greatly appreciated
0
 
LVL 12

Expert Comment

by:SreRaj
ID: 39838606
What version of Exchange and Outlook users are running on? Please try installing latest updates/Service Packs for Office.
0
 

Author Comment

by:data-informatique
ID: 39838623
We use Exchange 2010 and Outlook 2010, the latest updates/service packs were installed on February 1.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39838673
I don't think this is an option available to a user who isn't the primary.
Some things are designed to be carried out by the owner of the mailbox, which in this case is NOT the secretary.

Simon.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question