Solved

Clean up shared Outlook folders

Posted on 2014-02-05
7
1,201 Views
Last Modified: 2014-02-06
Hi,
I use Microsoft Exchange and have shared the boss' full outlook with his secretary, however, although the secretary sees everything, she cannot use the "clean up folder" on the boss' shared folders when she is in her own Outlook, the option is greyed out.
The way the sharing was done was directly on the Exchange server where I added the secretary's account to the "manage full access permission" of her boss.
Is there any way to activate the clean up folder option for the secretary on her boss' shared folders?
Thank you
0
Comment
Question by:data-informatique
  • 3
  • 3
7 Comments
 
LVL 12

Expert Comment

by:SreRaj
ID: 39835373
Hi,

Please try enabling cached mode for Outlook Profile. It seems this feature isn't working fine in online mode of outlook.
0
 

Author Comment

by:data-informatique
ID: 39835408
Do I need to enable the cache mode on both accounts (computers) or only the secretary?
0
 
LVL 12

Expert Comment

by:SreRaj
ID: 39838083
Only for the Outlook Profile for Secretary.
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:data-informatique
ID: 39838595
I did, restarted Outlook and the option is still not available.
I tried by putting the cached mode only on the lawyer's, only on the secretary's and on both and I get the same results
Any suggestions would be greatly appreciated
0
 
LVL 12

Expert Comment

by:SreRaj
ID: 39838606
What version of Exchange and Outlook users are running on? Please try installing latest updates/Service Packs for Office.
0
 

Author Comment

by:data-informatique
ID: 39838623
We use Exchange 2010 and Outlook 2010, the latest updates/service packs were installed on February 1.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39838673
I don't think this is an option available to a user who isn't the primary.
Some things are designed to be carried out by the owner of the mailbox, which in this case is NOT the secretary.

Simon.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video discusses moving either the default database or any database to a new volume.

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now