Solved

HP M401 DNE printer not printing to A4 if A5 is in the printsettings

Posted on 2014-02-05
3
1,510 Views
Last Modified: 2014-03-17
HP M401DNE printer behaves not like normal when printing A5 onto A4.

We have some .xlsx documents which normal (in our factory) print to a A5 MECTEC printer. Sometimes our salespersons want a testprint and they used a HP P3005N printer for it.  They got a new M401DNE now.

Normal printer (Like HP P3005N, HP 4100, HP 4014N etc) show at the display a message that there is wrong paper size in tray 2 when asked for an A5 print. With the OK button it is still possible to print anyway onto A4 if you like. (press OK button once or twice)

The M401DNE first 'prints' an empty page. Then an error message at the display states 'unexpected paper size in Tray 2. Load A5. Press OK to continue.

Pressing OK gives again an empty page and again the same error message. over and over...

I loaded the last firmware into the printer en the last drivers for windows 7 but the problem stays the same. different excel docs, different M401 printers, different pc's, different OS's (win7 and win 8).

The problem is definitely in the used paper size. A4 functions correct. A5 gives the error.

Any ideas how to print anyway onto A4 at the M401DNE printer???

Thanks in advance
0
Comment
Question by:Hans Verkoeijen
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 

Accepted Solution

by:
Hans Verkoeijen earned 0 total points
ID: 39835531
Found a solution. (not THE solution)

In the printer webpages there is under 'system' tab the 'service' menu entry. There you can switch on the 'override paper size errors' parameter.

From that point on everything will always be printed and there will never be asked for a different paper size.

Not the solution one wants necessary but it works for now for us.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 39933719
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Well I am not sure whether i deserve anything (credit or points) for this article, since I have not written the source code but discovered the same while browsing the net. I only wish to help EE users save some money and probably help the environmen…
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question