Can't ping device on optional network Watchguard Xtm 5Series

Posted on 2014-02-05
Last Modified: 2014-02-24
I'm trying to ping a router on the optional port and can't get a responds thru the trusted network. I have another router on that optional network that responds to ping. To test I've plug in a computer directly into the optional network, assigned an IP and i'm able to ping both routers. But from my trusted network, I can only ping one router .

The trusted network is 10.0.1.X/24 (Interface
the optional network is 10.0.2.x/24 (Interface

Router A is (can ping from trusted)
Router B is (CANT ping from trusted)

Test computer1 plugged directly into same hub has above routers. I can ping both routers

Test computer2 plugged into same hub has trusted network. This computer can only ping Router A.

There is nothing showing up as being blocked in traffic monitor.

How can I tell if IP is being NAT to when it crossed over to the Optional network? Router B MIGHT have an access rule only allow traffic from 10.0.2.X network....But I can't verify that. Do you know if the 10.0.1.X is NAT to 10.0.2.X when It crosses to the optional port?

Why is it being blocked with no log?

Thanks for any help in advance.
Question by:stevebishop
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4

Expert Comment

by:M Roe
ID: 39836257
setup a rule for icmp from trusted to optional

Author Comment

ID: 39837583
thanks for the reply but I've already have a rule for icmp that says allow from 10.0.1.x to any. (which is trusted to any).

any other suggestions?

I did notice I can ping the device from the diag tool in system manager.


Author Comment

ID: 39837590
also the router does have an access rule that only allows 10.0.2.x ip's.

Like I mentioned on my first post, if I setup a computer and plug it directly into the optional network 10.0.2.x...I can ping the router.

Also can ping router from the diag tool in system manager on the watchguard firewall.

but not from the 10.0.1.x , there is nothing showing up as being denied.

Retailers - Is your network secure?

With the prevalence of social media & networking tools, for retailers, reputation is critical. Have you considered the impact your network security could have in your customer's experience? Learn more in our Retail Security Resource Kit Today!


Expert Comment

by:M Roe
ID: 39842932
do you have any routes setup?

I have a xtm 515 with 4 remote offices and VPN setup.

I do not have any ip addresses in the from and to for ping.  I have any trusted and any optional in from area and any trusted and any otional in the to area with no issues.

Expert Comment

by:M Roe
ID: 39842945
In the ping setup



Accepted Solution

stevebishop earned 0 total points
ID: 39870510
it ended up being one of the routers had an access list not allowing my internal ip's

Expert Comment

by:M Roe
ID: 39870539
My answer I believe was used to make person think about other devices and if the ports were open for access.

Author Closing Comment

ID: 39882042
issue was related to an internal setup

Featured Post

[Webinar] How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We sought a budget ($5,000) firewall solution that would provide all the performance we needed with no single point of failure.  Hosting a SAAS web application in our datacenter, it was critical that we find a way to keep connectivity up and inbound…
A 2007 NCSA Cyber Security survey revealed that a mere 4% of the population has a full understanding of firewalls. As business owner, you should be part of that 4% that has a full understanding.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question