Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Reimage a Dell Precision 390

Posted on 2014-02-05
8
Medium Priority
?
859 Views
Last Modified: 2016-11-23
I have a Dell Precision 390 on which I just replaced the Motherboard and the I/O board. It has Windows XP on it but will not boot. I have even tried Safe mode but all I get is the text scrolling down the screen. When I look in the BIOS both drives are shown as SATA-0 and SATA-1 and both are controlled by the RAID BIOS. I want to reimage this system to Windows 7 Pro but cannot get the system to boot from the DVD drive and when I try to boot from the HDD I the screen the advanced options screen and no matter what I select the system will not boot. Since I can see both drives in the BIOS I would think I would be able to load an operating system. What am I missing here that I need to do to make this happen? Please advise.

Thank you!

Robert
0
Comment
Question by:Robert Ehinger
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 12

Expert Comment

by:David Wall
ID: 39836268
Do you see the DVD in the bios?

Also you may need to load the drivers for the raid contoller at the f6 prompt  to enable the drives to be seen when you install Win 7
0
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 39836305
Did you use a direct replacment motherboard - i.e. one suplied by Dell?  Unless you have installed a different version of XP than the one Dell supplied this is locked to hardware supplied by them and won't run on other equipment (Google System Locked Pre-installation or SLP for details).

By replacing the motherboard you have effectively created a new PC

See also:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_3721-Can-I-transfer-my-OEM-version-of-Windows-to-another-PC.html
0
 

Author Comment

by:Robert Ehinger
ID: 39836535
The motherboard came directly from Dell.

I do see the DVD drive in the BIOS but I can not get it to boot from it. I also see it in the boot options menu when I press F12.

Since I can't get the system to boot from the DVD drive I don't get the option to hit F6.
0
Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

 

Author Comment

by:Robert Ehinger
ID: 39836611
OK, I can get the system to boot from a Windows XP disk and get the F6 prompt. Where do I find the drivers required for this operation?
0
 
LVL 88

Accepted Solution

by:
rindi earned 2000 total points
ID: 39836645
If it doesn't boot to the Windows 7 DVD, maybe the "DVD" drive is only a CD Drive? If it is a DVD drive, the DVD laser could be broken, hence you can only boot to the XP CD?

Either install a good DVD drive, or, provided your BIOS supports this, create a USB stick from the Windows 7 DVD, and boot to that stick to install Windows 7.
0
 
LVL 24

Expert Comment

by:smckeown777
ID: 39836828
From the Dell site it appears this is a SAS 5 Raid card...driver for XP is here

http://www.dell.com/support/drivers/uk/en/ukbsdt1/DriverDetails/Product/precision-390?driverId=62R0M&osCode=WW1&fileId=2731099942&languageCode=en&categoryId=SF

Also agree with @rindi...sounds like the hardware is possibly a CD drive and not a DVD...can't see any other reason for it not booting...especially if it boots from the XP CD...
0
 

Author Comment

by:Robert Ehinger
ID: 39837081
When I tried loading the Dell drivers I received a message that there are Windows drivers available and was given the option to use either one of them. I tried both and in both cases the setup got to the point where it says "Starting Windows" and it just hangs there.

It is a DVD drive but I will try a different one to see if that is the problem - that it will read a CD and not a DVD.
0
 

Author Closing Comment

by:Robert Ehinger
ID: 39839215
Once I connected an external DVD drive I was able to install Windows 7 from the disk.
0

Featured Post

Introducing the WatchGuard 420 Access Point

WatchGuard's newest access point includes an 802.11ac Wave 2 chipset, providing the fastest speeds for VoIP, video and music streaming, and large data file transfers. Additionally, enjoy the benefits of strong security as the 3rd radio delivers dedicated WIPS protection!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
Suggested Courses

704 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question