I'm an IT Director for a non-profit agency and per the norm we are understaffed and overworked. I have 4 staff under me and I'd like to create a system for equipment handling. I was wondering if there was any other managers/directors out there that have a great system in place that helps track duties to completion? We'd rather not use our help desk for this.
I'm looking to track multiple things, but specifically the entire process of implementing new equipment. Purchasing, receiving, assigning the tech, setup, and then distribution/install.
Any advice is appreciated! Love this place.