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Outlook 2011 on Mac Pasword Prompt Issues

Posted on 2014-02-05
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Last Modified: 2014-02-22
I have 2 users running Macs that are being prompted for their passwords randomly while signed in to Outlook. I have tried manually setting up the server info as well as using Autodiscover. The Account gets set up fine and the users can logon and have no issues.

Then randomly they will be prompted for their passwords and Outlook will not accept it.

They have to close and then re-open Outlook to restore their connections. We have several other MAc users with no issues.

Only one of the users with the Issue is running Mavericks.

I need to solve this ASAP as one of the problem users is the owner.

I have disabled App Nap and the sleep settings and this still happens.
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Question by:toddyp
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4 Comments
 
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Expert Comment

by:imkottees
ID: 39837896
what happens if he tries in another machine?

any proxy issue or autodiscover issue?

did you try resetting his local profile?
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Accepted Solution

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toddyp earned 0 total points
ID: 39865560
I am waiting until the owner returns so I can create a new local profile. This is the solution based upon my testing...
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Author Comment

by:toddyp
ID: 39875748
Hi Guru, Autodiscover is failing on the Macs. No problems with the Windows users. Only 2 mac users have issues, all the other mac are fine. The only common thing among the 2 with issues is they have both had their computers or profiles rebuilt.

Any ideas? I tried setting up my profile on a mac and after a day and a half I got the password prompt and had to close then reopen outlook.

Any ideas guys?
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Author Closing Comment

by:toddyp
ID: 39878995
Knew this would work all along. Owner would not let me do this....
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