Solved

Outlook 2011 on Mac Pasword Prompt Issues

Posted on 2014-02-05
4
736 Views
Last Modified: 2014-02-22
I have 2 users running Macs that are being prompted for their passwords randomly while signed in to Outlook. I have tried manually setting up the server info as well as using Autodiscover. The Account gets set up fine and the users can logon and have no issues.

Then randomly they will be prompted for their passwords and Outlook will not accept it.

They have to close and then re-open Outlook to restore their connections. We have several other MAc users with no issues.

Only one of the users with the Issue is running Mavericks.

I need to solve this ASAP as one of the problem users is the owner.

I have disabled App Nap and the sleep settings and this still happens.
0
Comment
Question by:toddyp
  • 3
4 Comments
 
LVL 13

Expert Comment

by:imkottees
ID: 39837896
what happens if he tries in another machine?

any proxy issue or autodiscover issue?

did you try resetting his local profile?
0
 

Accepted Solution

by:
toddyp earned 0 total points
ID: 39865560
I am waiting until the owner returns so I can create a new local profile. This is the solution based upon my testing...
0
 

Author Comment

by:toddyp
ID: 39875748
Hi Guru, Autodiscover is failing on the Macs. No problems with the Windows users. Only 2 mac users have issues, all the other mac are fine. The only common thing among the 2 with issues is they have both had their computers or profiles rebuilt.

Any ideas? I tried setting up my profile on a mac and after a day and a half I got the password prompt and had to close then reopen outlook.

Any ideas guys?
0
 

Author Closing Comment

by:toddyp
ID: 39878995
Knew this would work all along. Owner would not let me do this....
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question