Can not reach company website from internal network

We have an external website that is hosted by another company. We used to be able to access this site internally. We have a forward look up zone created for company.com

There is a www a record in this zone.

We can reach the website externally but not internally.

One thing to note is we can not use the ip address of the site internally or externally. It has to be the www.company.com address.
toddypAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Brian PringleSystems Analyst II, SCM, ERPCommented:
Can you add www to your local DNS server?  If so, you could add the IP address of the hosting service there.
Hypercat (Deb)Commented:
Have you checked to make sure the IP address of the webserver has not changed?  Depending on your hosting company and who handles your public DNS zone, it's possible that the webserver's address could have been changed and the public DNS zone updated. But if you weren't aware of the change, your internal address for www.company.com would be incorrect.
Chris MillardCommented:
Do you NEED to have your own internal DNS entries for www.company.com? Surely, if the website is hosted externally you wouldn't need an entry in your own DNS.
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Hypercat (Deb)Commented:
They would need it only if the internal and external domain names are the same.
toddypAuthor Commented:
thanks for all the suggestions. I will try them all and post back tomorrow
toddypAuthor Commented:
Hi They have a forward look up zone created for company.com. There are a few websites and the mail server address in there as well as an ftp site. This includes an MX record. One website and ftp site share the same IP. Kiero firewall was recently installed on the network.

Another thing I should mention we have a .ca that forwards to the .com

Both are accessible outside only .ca inside.
Chris MillardCommented:
If you do a ping and / or nslookup of www.company.com from inside and outside of your organisation, you would see if the name is resolving to the same IP address on your network, but as I say, if your internal domain isn't "company.com" then I question the need for a forward lookup zone.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.