Solved

unable to log into mailenable

Posted on 2014-02-05
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708 Views
Last Modified: 2014-02-17
I have the following setup:
* 5 static IPs
* Mailenable standard v8.01
* Windows Server 2008 R2 on a VM

Ive setup a domain in the configuration console and a mailbox with sysadmin rights.

URL Pattern is: http://webmail.{redacted}.com

I have tried to login as follows:
{user}@{domain}.com
{domain}.com\{user}
{user}

And I keep getting the following error message:
Unknown or Disabled User!



Thank you in advance for any help you may provide.
John
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Question by:jschultz0614
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12 Comments
 
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Expert Comment

by:compdigit44
ID: 39847216
I believe mailenable is a 32bit application did you check your registry under wow64 to make sure the correct key hav  been created. If not you may need to export the 64 bit key branch an edit if for the 32 branch and import it. Did you create a new application pool?
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Author Comment

by:jschultz0614
ID: 39847490
Checking on the key....

The installer did that for me.... I will also check those properties as well
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Author Comment

by:jschultz0614
ID: 39847538
OK, the app pool is using .NET 4.0.
The registry key is located here: HKLM\software\wow6432node\mail enable\.....

I created a new postoffice and new domain as well as a new user (test) and I still get the unknown user or disabled error message.

I have allso done a clean reinstall (just in case).

Thanks.
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LVL 19

Expert Comment

by:compdigit44
ID: 39847574
Try running you app pool using an older version of .Net..

Any errors in you Windows Event logs????
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Author Comment

by:jschultz0614
ID: 39848478
Tried to change the app pool .NET to 2.0 - it puked

Event viewer only had one error and that was about the .NET 2.0 change.
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LVL 19

Expert Comment

by:compdigit44
ID: 39848869
Ok, on your Mailenable standard v8.01 server install WireShark. Start wireshark then try to log into Mailenable standard v8.01 and let the log in error out. Stop the trace after the error and review the capture...

This will help us find where things are breaking down... Feel free to upload the cap file.
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Author Comment

by:jschultz0614
ID: 39849491
OK.... Information needed for the report:
Server IP = 192.168.1.7
Computer accessing the server = 192.168.1.55

on the file, make sure you remove the .TXT extension in order to load it into wireshark
WireShark-HTTP-Capture-02-11-201.txt
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Author Comment

by:jschultz0614
ID: 39849492
crap, the file name is actually: "WireShark HTTP Capture 02-11-2014.pcapng"
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Accepted Solution

by:
jschultz0614 earned 0 total points
ID: 39852778
Issue resolved. I went into the domain settings for ME and reconfigured it for the domain name I am trying to use. Got the error, read the event message and changed it back to my internal domain for authentication and every thing is good to go!!! Thanks for your help.

john
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Author Closing Comment

by:jschultz0614
ID: 39864277
Was able to resolve issue after doing considerable research.
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