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unable to log into mailenable

I have the following setup:
* 5 static IPs
* Mailenable standard v8.01
* Windows Server 2008 R2 on a VM

Ive setup a domain in the configuration console and a mailbox with sysadmin rights.

URL Pattern is: http://webmail.{redacted}.com

I have tried to login as follows:
{user}@{domain}.com
{domain}.com\{user}
{user}

And I keep getting the following error message:
Unknown or Disabled User!



Thank you in advance for any help you may provide.
John
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jschultz0614
Asked:
jschultz0614
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1 Solution
 
compdigit44Commented:
I believe mailenable is a 32bit application did you check your registry under wow64 to make sure the correct key hav  been created. If not you may need to export the 64 bit key branch an edit if for the 32 branch and import it. Did you create a new application pool?
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jschultz0614Author Commented:
Checking on the key....

The installer did that for me.... I will also check those properties as well
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jschultz0614Author Commented:
OK, the app pool is using .NET 4.0.
The registry key is located here: HKLM\software\wow6432node\mail enable\.....

I created a new postoffice and new domain as well as a new user (test) and I still get the unknown user or disabled error message.

I have allso done a clean reinstall (just in case).

Thanks.
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compdigit44Commented:
Try running you app pool using an older version of .Net..

Any errors in you Windows Event logs????
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jschultz0614Author Commented:
Tried to change the app pool .NET to 2.0 - it puked

Event viewer only had one error and that was about the .NET 2.0 change.
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compdigit44Commented:
Ok, on your Mailenable standard v8.01 server install WireShark. Start wireshark then try to log into Mailenable standard v8.01 and let the log in error out. Stop the trace after the error and review the capture...

This will help us find where things are breaking down... Feel free to upload the cap file.
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jschultz0614Author Commented:
OK.... Information needed for the report:
Server IP = 192.168.1.7
Computer accessing the server = 192.168.1.55

on the file, make sure you remove the .TXT extension in order to load it into wireshark
WireShark-HTTP-Capture-02-11-201.txt
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jschultz0614Author Commented:
crap, the file name is actually: "WireShark HTTP Capture 02-11-2014.pcapng"
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jschultz0614Author Commented:
Issue resolved. I went into the domain settings for ME and reconfigured it for the domain name I am trying to use. Got the error, read the event message and changed it back to my internal domain for authentication and every thing is good to go!!! Thanks for your help.

john
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jschultz0614Author Commented:
Was able to resolve issue after doing considerable research.
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