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Posted on 2014-02-05
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Last Modified: 2014-11-12
HI,

I have this problem with Exchange 2003 server. Sometimes am not able to recieve mailf from Yahoo / Gmail. But when the same mails are forwarded to my yahoo mail am able to recieve them. I have tried testing my composing new mails from yahoo and Gmail and am able to receive them.

What would be the problem? I also dont get any delivery failures.

Mathew
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Question by:NKG-KE
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Expert Comment

by:myomoto
ID: 39838201
Hi Matthew,

I would first check two places in your exchange server.  Look at your Rules, then look at junk items.  I would guess the messages are being received by Outlook but getting thrown into the deleted or junk folders (or into a folder other than the inbox). As the message 'is' received, it will not fail, even though you do not see it.  

To be a little more clear though, it probably will not be on the server, but rather the outlook client. Please let me know if you need more guidance.  

Thanks,

Aric
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Expert Comment

by:Merete
ID: 39846534
Whats the words used in the subject line could be certain words in the subject line are being flagged spam
in you retest refer to one of the forwarded what is in the subject line.
If you use cc to anyone check if they have been added so that the email client can identify the address is correct.
Is the email in your sent box the one's that have gone missing?
Did you find them?
Use the search in your email client to see if they have been senr to junk mail
Is all your email clients setup to warn you if sent to junk?
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Author Comment

by:NKG-KE
ID: 39855501
Dear myomoto and Merete,

I gave tried all but in vain. Subject line is Solar tube accessories quote I have also checked the junk folder but nothing. Still searching for a solution.
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by:Merete
ID: 39855590
NKG-KE, unfortunately when it's only sometimes>Sometimes am not able to recieve mailf from Yahoo / Gmail.<< it is difficult to pin down the problem
The subject line is fine.
What is in the email do you know? Is it a PDF or xml or something else since a quote may contain in the message body specific attachment or use a specific quote forms?

Next time it happens what brings this to your attention?
Since you are not the one sending these emails how do you determin if the Server has received them or not?
Does Solar Tubes contact you?
Are they sending a quote to your gamil and your yahoo?

You mention>But when the same mails are forwarded to my yahoo mail am able to recieve them. << you mean you receive them in your yahoo when forwarding them/ sending them from the Server?
That confuses me
Then you receive them from Solar Tubes in the server?But sometimes?
Trying to understand where the problem could occur?

If I know someone has sent me an email and I havent received I wait a day or so sometimes they can be delayed.
If I know for certain I go to the Post Office on my Internet Service Provider and check the mail in their inbox. Or the junk mail on there.
It may also be a good idea to to contact your ISP.
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Author Comment

by:NKG-KE
ID: 40340827
I got a solution from my ISP. THank you all for your  post and help
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Accepted Solution

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NKG-KE earned 0 total points
ID: 40340902
I've requested that this question be closed as follows:

Accepted answer: 0 points for NKG-KE's comment #a40340827

for the following reason:

from all post i got... there was not direct solution for my question.. there were rules on my ISP spam filter and after adjusting them mails came in without a problem
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Expert Comment

by:Merete
ID: 40340903
I would have thought my comment provided the solution> http:#a39846534  I wrote>Use the search in your email client to see if they have been sent to junk mail,
Is all your email clients setup to warn you if sent to junk?

solution posted was>there were rules on my ISP spam filter and after adjusting them mails came in without a problem<<
It does seem to me that I gave NKG-KE his solution.
thank you
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Author Comment

by:NKG-KE
ID: 40340911
Dear Marete,

Thank you for your comment. If you look at mt response, the filter was at the ISP end and not a client configuration error resulting to mails going to junk.. this mails were even not reaching my end. Kindly recheck my comment
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