Backup network share with BackupExec 2012

Hello Experts,

Got a problem with a backup exec server installed on win 2008 R2 Enterprise. The windows machine is used as a hyper-v server and it is not on the domain. I have a Synology NAS device on the domain and I need to backup some folders for which I have created a network share.

The problem is that the BackupExec will fail to connect to the share even if I create an account that is a local admin and has all the permissions on the NAS device. The option "Enable selection of user shares" in BackupExec is ticked.

Have tried to map the network drive on the machine where the BackupExec is installed but I found out it is not possible to backup network map drives with BE.

Any help will be greatly appreciated.

Thanks.
psaTodTenAsked:
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psaTodTenConnect With a Mentor Author Commented:
the problem has been resolved by the BE technical support. it took some time for troubleshooting  and checking logs etc but in the end it was just a simple solution: instead of entering the NAS exact share path one will have to enter the IP of the NAS device then it will be possible to search the available shares.

Really hope this will save some sleepless nights for a system admin.

Cheers.
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David WallCommented:
You may need a remote agent for BE on the nas device
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David WallCommented:
no probs to close
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psaTodTenAuthor Commented:
solution offer from external source and just wanted to share it will the ee community.
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