?
Solved

Outlook on Citrix Error Message

Posted on 2014-02-06
10
Medium Priority
?
2,061 Views
Last Modified: 2014-02-07
I have a user and every time he tries to open Outlook on his Citrix desktop he receives the following error:

"Cannot open your default e-mail folder.  Microsoft Exchange is not available.  Either there are network problems or the Exchange server is down for maintenance"

He is the only user having the problem, further, he is able to open Outlook on his desktop, his iPhone is still working and he can use OWA.  

I tried removing his profile from the Citrix Server but that did not work.
There are no OST or PST files associated with this account
I removed the outlook.dat file and extend.dat file
I restarted the RPC service on the server

Does anyone have any ideas how I can get this user working again?

Exchange 2010
Outlook 2010
Citrix Xen Server
0
Comment
Question by:commeng
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 12

Expert Comment

by:David Paris Vicente
ID: 39839178
Can you confirm in the Outlook Client if Encrypt Data is enabled?

Go to the account options -> More settings  -> Security

And by the way there any events reported?

Regards
0
 

Author Comment

by:commeng
ID: 39839201
The encrypt data is enabled.  I tried disabling it but it had the same result so I re-enabled it.

The only error in event view is as follows:

Microsoft Outlook
Cannot open your default e-mail folders.  Microsoft Exchange is not available.  Either there are network problems or the Exchange server is down for maintenance.
P1: 300032
P2: 14.0.6029.1000
P3: heqz
P4: 0x8004011D
0
 
LVL 12

Expert Comment

by:David Paris Vicente
ID: 39839235
This is a new mailbox created on Exchange 2010 or was migrated?

Can you provide more details?

Can you take a look here and see if can help you in case your mailbox was migrated from a earlier exchange -> Microsoft KB

Can you also check the event log of exchange to see if there are any 9646 events.
0
 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

 

Author Comment

by:commeng
ID: 39839260
The box was migrated from 2003 about 3 years ago.  I would think if it was an AD problem more than just Citrix would be effected, he wouldn't be able to work anywhere and if it was a migration issue, then it would have appeared sooner.  He was working in Citrix without an issue until today.
0
 

Author Comment

by:commeng
ID: 39839272
Yes, there is error on the exchange server:

Mapi session "8ca49366-c139-4915-bee1-dc9bf0cc5abb: /o=commeng/ou=first administrative group/cn=recipients/cn=dbrassell" exceeded the maximum of 32 objects of type "session".
0
 
LVL 12

Assisted Solution

by:David Paris Vicente
David Paris Vicente earned 2000 total points
ID: 39839320
Ok.

Maybe something weirdo happens with your Exchange services or IIS usually a rebooting the server solves the problem.

The problem can start escalating for other users, so if I were you I restart the server and check if the problem persists.

Regards
0
 

Author Comment

by:commeng
ID: 39839347
I will restart the server in the morning unless things get worse
0
 
LVL 12

Expert Comment

by:David Paris Vicente
ID: 39839357
Great.

Let us know if helped.

You can also take a look here for user mailbox problems that has hiting the sessions limits -> user mailbox has hit session limits

You could also change the MAPI sessions per user on your server, but I wait first for the reboot, cause you are just with one user with problems.

Regards
0
 

Author Comment

by:commeng
ID: 39841531
I restarted the server this morning and now he is getting

"Outlook cannot log on.  Verify you are connected to the network and are using the proper server and mailbox name.  The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."

Others are not having the same problem and I can ping the server by both IP and Name.
0
 
LVL 12

Accepted Solution

by:
David Paris Vicente earned 2000 total points
ID: 39841651
Hi.

Make a copy of the outlook profile and then create a new one. Maybe is profile have some  problems or it´s corrupted.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month12 days, 14 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question