I think I have a DNS issue

Posted on 2014-02-06
Last Modified: 2014-03-02
Good morning,

I have a virtual server hosting Report services.  I had to reboot the server now I can't access the report via IE on the LAN.  I can access the site on the local server and iI can access the site via the IP address.  I have flushed my DNS and checked the dns entry on the server.
What are the possible cause?
Question by:tips54

Expert Comment

ID: 39839137
Have you checked your host file? Also have you checked that the windows firewall wasn't disabled prior to the reboot and the reboot automatically started it again?

Also, run nslookup servername and see if that's responding with the correct IP

Lastly can you ping it?

Author Comment

ID: 39839149
I have checked the firewall. it is disabled. This is affecting myself and all other users. I just tried Firefox and it works there.  I have cleared Browser cache and history and still the same issue.
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 39839150
It is possible your web service or site is down?

Expert Comment

ID: 39839165
That's weird, that internet explorer doesn't work but firefox does...

Sounds like a setting within IE that's causing it, do you have any group policies for the configuration of IE? It could be something in your security settings or privacy settings in there.

If you can, drop your computer in an OU where there aren't group policies and see if when you change the settings of IE it fixes it. It's not your DNS if firefox is working and it's certainly not the server at fault here.
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

LVL 53

Expert Comment

by:Will Szymkowski
ID: 39839179
Try adding the Site URL to the Local Intranet Zone in IE Security. This should correct the issue.


Author Comment

ID: 39839200
I was able to get this resolved. I had to recreate a pointer record for it

Expert Comment

ID: 39839213
Did NSLookup not give you the correct IP address then?

Also if firefox was working that would indicate that the record for it was correct.

Accepted Solution

tips54 earned 0 total points
ID: 39839248
I would agree. the moment I created the pointer record it started working

Author Closing Comment

ID: 39898349
I had to have my new is create pointer record

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

OfficeMate Freezes on login or does not load after login credentials are input.
This script can help you clean up your user profile database by comparing profiles to Active Directory users in a particular OU, and removing the profiles that don't match.
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now