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I think I have a DNS issue

Posted on 2014-02-06
Medium Priority
Last Modified: 2014-03-02
Good morning,

I have a virtual server hosting Report services.  I had to reboot the server now I can't access the report via IE on the LAN.  I can access the site on the local server and iI can access the site via the IP address.  I have flushed my DNS and checked the dns entry on the server.
What are the possible cause?
Question by:tips54
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LVL 13

Expert Comment

by:Alex Green
ID: 39839137
Have you checked your host file? Also have you checked that the windows firewall wasn't disabled prior to the reboot and the reboot automatically started it again?

Also, run nslookup servername and see if that's responding with the correct IP

Lastly can you ping it?

Author Comment

ID: 39839149
I have checked the firewall. it is disabled. This is affecting myself and all other users. I just tried Firefox and it works there.  I have cleared Browser cache and history and still the same issue.
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 39839150
It is possible your web service or site is down?
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LVL 13

Expert Comment

by:Alex Green
ID: 39839165
That's weird, that internet explorer doesn't work but firefox does...

Sounds like a setting within IE that's causing it, do you have any group policies for the configuration of IE? It could be something in your security settings or privacy settings in there.

If you can, drop your computer in an OU where there aren't group policies and see if when you change the settings of IE it fixes it. It's not your DNS if firefox is working and it's certainly not the server at fault here.
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39839179
Try adding the Site URL to the Local Intranet Zone in IE Security. This should correct the issue.


Author Comment

ID: 39839200
I was able to get this resolved. I had to recreate a pointer record for it
LVL 13

Expert Comment

by:Alex Green
ID: 39839213
Did NSLookup not give you the correct IP address then?

Also if firefox was working that would indicate that the record for it was correct.

Accepted Solution

tips54 earned 0 total points
ID: 39839248
I would agree. the moment I created the pointer record it started working

Author Closing Comment

ID: 39898349
I had to have my new is create pointer record

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