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Invalid Email Address in BlackBerry Enterprise Server 10 Universal Device Server

Posted on 2014-02-06
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Last Modified: 2014-02-22
We had a user's iPad configured on our UDS, and he received emails in Work Connect without difficulty.  His network password changed, so we went through the steps to update the password in Work Connect Settings.  The email address is already present, as is the user name.  He changes the password and taps save, but immediately gets an "invalid email address" error.  

The email address does not contain an accented character, but in Active Directory, the Display Name does.  However, he was receiving emails in Work Connect prior to the password change.  

I do not see why he is not able to update his network password in Work Connect.  Any thoughts?
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Question by:gsfc
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Expert Comment

by:Jackie Man
ID: 39852400
Version of iOS? Is the iOS version different when you first setup the account?

I think that you shall remove the account in "work connect" and add it back again. Just updating the password will not help in most case for iOS devices.

Actually, Balckberry does have lot problems on iOS device when you have a look at the blackberry forum.

If still no go, have a look of your current server name for the account. Is it  <server name/Microsoft-Server-ActiveSync>?

Source: http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/BES10-UDS-Email-Problem-with-iOS-7-0-3/td-p/2676889
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Accepted Solution

by:
gsfc earned 0 total points
ID: 39864642
User discovered that removing the email address that was pre-filled in all caps and typing it in again using lowercase letters allowed him to change the password.  That makes absolutely no sense, however, another user also had the same thing happen, and typing in the email address in lowercase worked.
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Author Closing Comment

by:gsfc
ID: 39878999
I could not find any documentation that indicated the email address had to be typed in using lowercase letters, even though the server pre-filled it in UPPERCASE.  It was just a lucky try on the user's part.
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