Poweredge 800 Will Not Boot. USB Error Code.
I have a customer with a DELL Poweredge 800 that will not boot. There was seemingly a power outage overnight. The server has a flashing orange light on the front of the machine. When I take the Bezel off and boot the server I get the flashing orange light with the following lights
A- Orange
B- Green
C- Green
D- Green
When you go to power on the server the DELL splash screen comes up with the little white bar going across. Once the bar gets to a certain point the server locks up entirely with no other option than to hold the power button down and start over, this happens before the monitor even comes on so I cant see anything before it locks up. Now the manual says this is a USB error, but i'm skeptical.
What I've tried:
I believe this is a MOBO issue and I have told my client that, but before making them purchase a new MOBO, I'd like to be certain it is that and not the Power supply. The power supply seems fine but without a spare I couldn't test it. Any input is appreciated.
A- Orange
B- Green
C- Green
D- Green
When you go to power on the server the DELL splash screen comes up with the little white bar going across. Once the bar gets to a certain point the server locks up entirely with no other option than to hold the power button down and start over, this happens before the monitor even comes on so I cant see anything before it locks up. Now the manual says this is a USB error, but i'm skeptical.
What I've tried:
I pulled everything out of the back of the server, network cables, USB cables and only left the monitor, power and PS2 keyboard and I still got the same issue.
I tried booting the server with the USB plugs in different ports and still got the same error.
I pulled out the memory and when I powered on the server it did beep at me indicating the memory was missing
I pulled out all the additional cards that were installed in the server and unplugged the CDROM and still got the same error
Finally I unplugged the server and pulled out the battery on the MOBO. I held the power button down for about a minute before replacing the battery and plugging the server back in. Same problem.
I believe this is a MOBO issue and I have told my client that, but before making them purchase a new MOBO, I'd like to be certain it is that and not the Power supply. The power supply seems fine but without a spare I couldn't test it. Any input is appreciated.
Steve
Did you try disabling the usb's in the bios?
ASKER
Sodea63,
I can't get the server to come up far enough to get into the BIOS. It freezes seemingly instantly.
I can't get the server to come up far enough to get into the BIOS. It freezes seemingly instantly.
Why haven't you called DELL ?
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ASKER
We replaced the Mobo. Not my recommendation, but they wanted to keep it cheap so thats what we did.