?
Solved

Win 8.1 start button stops responding

Posted on 2014-02-06
11
Medium Priority
?
704 Views
Last Modified: 2014-02-09
I have a Aspire xc100  And E2 1800 processor, amd radeon hd 7470 4 gb ram
windows 8.1

when i sign in the charms and start button work fine.  I can click from apps to desktop ect.

i do this a few times then it stops responding.  no charms no click start to get apps and right click does not respond.

win + x works  on keyboard

i sign out and in again and all works once then stops working again.

i have done what MS suggested
cmd
dism /online /cleanup-image /restorehealth

I am logging straight into desktop.    Taskbar navigation properties ticked when i point to the upper right corner show charms.

ticked when i sign in or close all apps on a screen go to the desktop instead of start.  i have tried all the various option in the taskbar navigation

i would appropriate any ideas.  I am not sure what services are associated with this.
thanks
0
Comment
Question by:KCC151
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
  • +1
11 Comments
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39840621
I am logging straight into desktop.    Taskbar navigation properties ticked when I point to the upper right corner show charms.   <-- What does this mean. Logging straight to the desktop uses the settings below:

Windows-8-Desktop-Navigation
Open Administrative Tools, Resources Monitor.  Click on the Disk tab. When you cannot get to Metro (Start Button), is the Disk showing very busy?

.... Thinkpads_User
0
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 39840781
you can always open taskmanager and then kill the explorer process and then start a new explorer process
http://screencast.com/t/Jn0hc5Wc9X
0
 

Author Comment

by:KCC151
ID: 39841000
Taskbar navigation properties ticked when I point to the upper right corner show charms.   <-- What does this mean. Logging straight to the desktop uses the settings below:

It means the top to options of attached image are ticked.

i have attached pic of disk monitor when system quiet.
Windows-8-Desktop-Navigation.png
disk.png
0
Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

 
LVL 56

Expert Comment

by:McKnife
ID: 39841162
Let's rule out user profile corruption. With corrupted profiles, the wildest things can happen. So please take another user for a test. Also try safe mode behavior. To get to safe mode, keep pressing the shift key while selecting restart.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39841617
You can also see if you can do a Windows 8 Refresh. That is in Action Center, Recovery. Refresh protects your data but uninstalls some applications that must be re-installed after the Refresh.

I looked at your Disk Utilization and that level should not prevent you from using the Start button.

.... Thinkpads_User
0
 

Author Comment

by:KCC151
ID: 39843500
The same issue happens in safe mode.  I am avoiding a refresh as there are many third party programs that will have to be reinstalled.
0
 
LVL 97

Accepted Solution

by:
Experienced Member earned 1500 total points
ID: 39843507
Refresh may be the only way out of this predicament given all you have tried.

.... Thinkpads_User
0
 
LVL 56

Expert Comment

by:McKnife
ID: 39843962
Did you try another user as suggested?
By the way: Since windows is still bootable, there is not much reason to use refresh, we can use the inplace upgrade option which is a repair installation that does leave all programs working.
0
 

Author Comment

by:KCC151
ID: 39846078
Yes tried another user, same issue.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39846083
So then you need a Refresh or a Repair Install as noted above.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39846146
@KCC151 - Thanks and I was happy to help you.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Using the Hyper-V Manager requires administrator rights. This guide shows how to add shortcuts and Start Screen tiles for normal users to quickly connect to local virtual machines rather than using the recommended Remote Desktop connection.
The default behavior of the User Account Control (UAC) dialog is to disable (gray-out) the rest of the desktop when prompting for elevation. This is known as secure desktop. There are reasons that you may want to disable this secure desktop behavior…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question