Solved

Need to show file changes due to customer server move

Posted on 2014-02-06
6
464 Views
Last Modified: 2014-02-06
Hey all,

Silly question, but I've not done some of this in awhile, but I had a customer move from a business class server to a dedicated server. This occurred with no issues. However, the customer now states that videos he had are no longer there since the server migration. I've searched the system up and down and cannot find any on his old server. Any suggestions on how I can tell if this is indeed the case or if files were never hosted on the server to begin with but possibly from an outside source?

I know the question seems simple, but I've not had luck with any command I've run and would appreciate any input whatsoever on this issue. Thanks again guys and gals.
0
Comment
Question by:ForFracksSake
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 83

Accepted Solution

by:
Dave Baldwin earned 250 total points
ID: 39840644
Are there links to the videos?  That would tell you where they were.  What about titles and subjects that you could use to search for?
0
 
LVL 1

Author Comment

by:ForFracksSake
ID: 39840650
I asked the customer this, and he could only give me a range with the last 4 digits associated with the video, which wasn't quite helpful due to the actual video name being different within his file directory structure.
0
 
LVL 5

Assisted Solution

by:Leon Kammer
Leon Kammer earned 250 total points
ID: 39840673
Hi,

Check the migration logs from the tool used for the migration (Plesk et cetera).

If the client is 100% certain the files were stored on the server, restore a backup from before the migration onto a dev machine and check for the files.

Else if the file URLs are stored in a database of some description, I have seen plesk play up a few times with migrations, especially where a dedicated DB has not migrated correctly.

It could be that the files were using LDAP authentication, or in the case of something like Amazon S3, the secret key was stored inside a script which was removed as it was seen as something malicious.

Cheers

Leon
0
Optimum High-Definition Video Viewing and Control

The ATEN VM0404HA 4x4 4K HDMI Matrix Switch supports 4K resolutions of UHD (3840 x 2160) and DCI (4096 x 2160) with refresh rates of 30 Hz (4:4:4) and 60 Hz (4:2:0). It is ideal for applications where the routing of 4K digital signals is required.

 
LVL 1

Author Comment

by:ForFracksSake
ID: 39840693
Hi Leon,

I'm going to do so right now and I'll update ya'll when I'm done. Plesk is Windows, he's using Linux based Apache on his Business Class and CentOS / RedHat Linux 5.x 64 bit on his Dedicated Server.
0
 
LVL 1

Author Comment

by:ForFracksSake
ID: 39841087
I don't know why I didn't think of this sooner. I went through a few of the backups on the Business Class Server (luckily it uses 1H for backups) and saw a huge difference in content for the customer's file/videos/ folder then what is currently on his Dedicated since the migration from the Business Class.

I ran the following on the Dedicated Server within it's current /home/user/public_html/file/videos/ folder and noticed quite a gap (2000 to be exact):

 # ls | wc -l

Open in new window



I appreciate the input, luckily it gave me the idea. Something so simple can be a killer sometimes. Thanks All!
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 39841158
You're welcome, glad to help.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you've heard about htaccess and it sounds like it does what you want, but you're not sure how it works... well, you're in the right place. Read on. Some Basics #1. It's a file and its filename is .htaccess (yes, with a dot in the front). #…
Recently, an awarded photographer, Selina De Maeyer (http://www.selinademaeyer.com/), completed a photo shoot of a beautiful event (http://www.sintjacobantwerpen.be/verslag-en-fotoreportage-van-de-sacramentsprocessie-door-antwerpen#thumbnails) in An…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
Suggested Courses

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question