Solved

Need to show file changes due to customer server move

Posted on 2014-02-06
6
462 Views
Last Modified: 2014-02-06
Hey all,

Silly question, but I've not done some of this in awhile, but I had a customer move from a business class server to a dedicated server. This occurred with no issues. However, the customer now states that videos he had are no longer there since the server migration. I've searched the system up and down and cannot find any on his old server. Any suggestions on how I can tell if this is indeed the case or if files were never hosted on the server to begin with but possibly from an outside source?

I know the question seems simple, but I've not had luck with any command I've run and would appreciate any input whatsoever on this issue. Thanks again guys and gals.
0
Comment
Question by:ForFracksSake
  • 3
  • 2
6 Comments
 
LVL 83

Accepted Solution

by:
Dave Baldwin earned 250 total points
ID: 39840644
Are there links to the videos?  That would tell you where they were.  What about titles and subjects that you could use to search for?
0
 
LVL 1

Author Comment

by:ForFracksSake
ID: 39840650
I asked the customer this, and he could only give me a range with the last 4 digits associated with the video, which wasn't quite helpful due to the actual video name being different within his file directory structure.
0
 
LVL 5

Assisted Solution

by:Leon Kammer
Leon Kammer earned 250 total points
ID: 39840673
Hi,

Check the migration logs from the tool used for the migration (Plesk et cetera).

If the client is 100% certain the files were stored on the server, restore a backup from before the migration onto a dev machine and check for the files.

Else if the file URLs are stored in a database of some description, I have seen plesk play up a few times with migrations, especially where a dedicated DB has not migrated correctly.

It could be that the files were using LDAP authentication, or in the case of something like Amazon S3, the secret key was stored inside a script which was removed as it was seen as something malicious.

Cheers

Leon
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
LVL 1

Author Comment

by:ForFracksSake
ID: 39840693
Hi Leon,

I'm going to do so right now and I'll update ya'll when I'm done. Plesk is Windows, he's using Linux based Apache on his Business Class and CentOS / RedHat Linux 5.x 64 bit on his Dedicated Server.
0
 
LVL 1

Author Comment

by:ForFracksSake
ID: 39841087
I don't know why I didn't think of this sooner. I went through a few of the backups on the Business Class Server (luckily it uses 1H for backups) and saw a huge difference in content for the customer's file/videos/ folder then what is currently on his Dedicated since the migration from the Business Class.

I ran the following on the Dedicated Server within it's current /home/user/public_html/file/videos/ folder and noticed quite a gap (2000 to be exact):

 # ls | wc -l

Open in new window



I appreciate the input, luckily it gave me the idea. Something so simple can be a killer sometimes. Thanks All!
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 39841158
You're welcome, glad to help.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to remove superseded packages in windows w60 or w61 installation media (.wim) or online system to prevent unnecessary space. w60 means Windows Vista or Windows Server 2008. w61 means Windows 7 or Windows Server 2008 R2. There are various …
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
Learn how to navigate the file tree with the shell. Use pwd to print the current working directory: Use ls to list a directory's contents: Use cd to change to a new directory: Use wildcards instead of typing out long directory names: Use ../ to move…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question