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Outlook 2007 on Windows 8

Posted on 2014-02-06
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Last Modified: 2014-03-02
I have a user whose Windows 7 PC hard drive was failing. I was able to back up data before it died. I successfully restored the data and email settings to her new Windows 8 Lenovo 3020 PC. Everything works fine except for Outlook. It takes forever to connect (using imap connected to gmail account) if at all.  Navigation is also slow. I tried disabling antivirus, network protection, changed email account settings to download headers only. Still slow. Any other suggestions besides telling me to upgrade outlook?
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Question by:schmad01
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Expert Comment

by:Gareth Gudger
ID: 39840668
How did you copy over the data? Did you use Windows Easy Transfer, etc.? If so, try creating a brand new profile in Outlook 2007. Is Outlook 2007 fully up to date? Outlook 2007 is compatible with Windows 8, so this should work.
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Expert Comment

by:John Hurst
ID: 39840670
I am using Outlook 2013 on Windows 8.1 Pro 64-bit.

Try doing an Office Repair. Go to Outlook, Options, Trust Center, Privacy options and check (select) the setting that says "Download a file from Microsoft periodically". Close out, go to Programs and Features, select Office, Change and Repair. Allow to complete.

Restart. Now ensure all 3 Service Packs for Office 2007 have been installed. Restart again.

Open Outlook, and remove (disable) and add-ins you do not need.

Does this help?

Probably, you should upgrade Office. V2007 is old and you should be using at least V2010.

... Thinkpads_User
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Author Comment

by:schmad01
ID: 39846221
Will check on Monday.
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Accepted Solution

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schmad01 earned 0 total points
ID: 39887048
It was a DNS issue.
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Author Closing Comment

by:schmad01
ID: 39898350
It was a DNS issue.
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