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Sent Date/Time funny?

Posted on 2014-02-07
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Last Modified: 2014-02-12
Now this is an odd one, and I would like to hear your expert suggestions as to what may possibly be going on.

The user is using Outlook 2010 and, I guess, an Exchange server. Not exactly which, but I can find out if you think this is relevant.

What's happening is this. As a test, the user sends an e-mail to him- or herself. Obviously, the e-mail then appears in the Sent Items explorer folder. Shortly after that, the e-mail also appears in their Inbox. So far so good, BUT ...

When I looked at the Sent date/time on the mail item in the Sent Items folder, it stated 10:36:50 as the sent date/time.

When I did the same for the mail item that had arrived in the Inbox, it stated 10:37:00 as the sent date/time

Maybe it was a fluke of this particular test but I thought it was peculiar that the sent date/time in the Inbox was an exact minute... as if the system had "rounded" the sent date/time to the nearest minute. Or maybe it was just a coincidence.

Most importantly, though, there is an inconsistency between the sent date/time of the two items. Which shouldn't be the case. And my question is: has anybody any ideas what might cause such a thing to happen?

Many thanks


Pino
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Question by:WernerVonBraun
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Leon Kammer earned 500 total points
ID: 39841647
Hi,

it could be a throttling mechanism within Exchange, there is a mechanism to only allow x sent items per minute and x items per 24 hour period as there is a delay involved.

It could be a mismatch on the server, or the mail server has been reconfigured only to timestamp the hour and minute.

cheers

Leon
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by:WernerVonBraun
ID: 39841844
"or the mail server has been reconfigured only to timestamp the hour and minute."

That seems to be the most likely cause. How is this done? I think I'll need to instruct our client to undo that insanity.
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by:WernerVonBraun
ID: 39841865
Anyhoo - I'll have this passed on to their IT people and I'll ask them to undo either setting if they were implemented.
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by:WernerVonBraun
ID: 39841866
... oh yeah. And if one of the two does turn out to be the culprit, the poinks are, of course, yours.
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Expert Comment

by:Leon Kammer
ID: 39841950
Sorry for the delay in posting.

The timestamp "reconfiguration" to hours and minutes is usually patch related, check the latest rollup is installed

This can cause the the timestamp to be off from less than a minute to sometimes half an hour.

Cheers

Leon
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by:WernerVonBraun
ID: 39854253
Never got any feedback from the customer. Ah well. I'll just assume that your suggestion worked. [shrug]
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Expert Comment

by:Leon Kammer
ID: 39854280
These things happen.

Have a great day :)
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