• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 277
  • Last Modified:

Outlook 2012 error message

Why do I get this error message and how can I stop it from happening?  see attached
dpsmithers2.pdf
0
dpsmithers
Asked:
dpsmithers
  • 4
  • 3
1 Solution
 
JullezNetwork EngineerCommented:
There are a lot of reasons why outlook just hangs.

1. Missing updates and hotfixes - I had a client who had outlook hang 25 seconds, turned out to be a hotfix from Microsoft that resolved it.

2. Add-ons - you can try to start your outlook in safemode - go to start, type outlook.exe /safe.


Let me know if it hangs after safe mode and updates/hotfixes and we can continue troubleshooting.
0
 
dpsmithersAuthor Commented:
I started Outlook in Safe mode - is there anything I'm to do there or just work in safe mode from now on?

How can I get hotfixes?

Thanks.

BTW, I meant to say Outlook 2010 NOT 2012 - sorry.
0
 
JullezNetwork EngineerCommented:
Its all good.

Safemode is for testing purposes only, hopefully we will get it resolved soon and you go back to normal mode.

Try to work for a bit and see if you can re-create the issue, if it works properly in safe mode, the next step would be to disable the add-ons and try enabling them one by one until Outlook hangs again.

Updates can be obtained through "Windows Updates" on your machine, hotfixes need to be requested.

Here is a good website that lists them all.

http://www.slipstick.com/outlook/outlook-2010/outlook-2010-hotfixes-updates/

What Service Pack is your Office? Latest Office 2010 is SP2.

Should be under "Help" "About" in outlook.

Here is a good reference: http://www.msoutlook.info/question/580


Let me know.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
dpsmithersAuthor Commented:
0
 
dpsmithersAuthor Commented:
I see help (see attached) but not About in Help -
0
 
JullezNetwork EngineerCommented:
Try this:

Click File > Help.
Under Product Activated, find the version.
0
 
dpsmithersAuthor Commented:
Thanks
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now