Solved

Outlook 2012 error message

Posted on 2014-02-07
7
267 Views
Last Modified: 2014-03-03
Why do I get this error message and how can I stop it from happening?  see attached
dpsmithers2.pdf
0
Comment
Question by:dpsmithers
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 5

Expert Comment

by:Jullez
ID: 39842252
There are a lot of reasons why outlook just hangs.

1. Missing updates and hotfixes - I had a client who had outlook hang 25 seconds, turned out to be a hotfix from Microsoft that resolved it.

2. Add-ons - you can try to start your outlook in safemode - go to start, type outlook.exe /safe.


Let me know if it hangs after safe mode and updates/hotfixes and we can continue troubleshooting.
0
 

Author Comment

by:dpsmithers
ID: 39842529
I started Outlook in Safe mode - is there anything I'm to do there or just work in safe mode from now on?

How can I get hotfixes?

Thanks.

BTW, I meant to say Outlook 2010 NOT 2012 - sorry.
0
 
LVL 5

Accepted Solution

by:
Jullez earned 500 total points
ID: 39842566
Its all good.

Safemode is for testing purposes only, hopefully we will get it resolved soon and you go back to normal mode.

Try to work for a bit and see if you can re-create the issue, if it works properly in safe mode, the next step would be to disable the add-ons and try enabling them one by one until Outlook hangs again.

Updates can be obtained through "Windows Updates" on your machine, hotfixes need to be requested.

Here is a good website that lists them all.

http://www.slipstick.com/outlook/outlook-2010/outlook-2010-hotfixes-updates/

What Service Pack is your Office? Latest Office 2010 is SP2.

Should be under "Help" "About" in outlook.

Here is a good reference: http://www.msoutlook.info/question/580


Let me know.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:dpsmithers
ID: 39844203
0
 

Author Comment

by:dpsmithers
ID: 39844204
I see help (see attached) but not About in Help -
0
 
LVL 5

Expert Comment

by:Jullez
ID: 39844676
Try this:

Click File > Help.
Under Product Activated, find the version.
0
 

Author Closing Comment

by:dpsmithers
ID: 39901148
Thanks
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question