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Outlook 2012 error message

Posted on 2014-02-07
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Why do I get this error message and how can I stop it from happening?  see attached
dpsmithers2.pdf
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Question by:dpsmithers
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7 Comments
 
LVL 5

Expert Comment

by:Jullez
ID: 39842252
There are a lot of reasons why outlook just hangs.

1. Missing updates and hotfixes - I had a client who had outlook hang 25 seconds, turned out to be a hotfix from Microsoft that resolved it.

2. Add-ons - you can try to start your outlook in safemode - go to start, type outlook.exe /safe.


Let me know if it hangs after safe mode and updates/hotfixes and we can continue troubleshooting.
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Author Comment

by:dpsmithers
ID: 39842529
I started Outlook in Safe mode - is there anything I'm to do there or just work in safe mode from now on?

How can I get hotfixes?

Thanks.

BTW, I meant to say Outlook 2010 NOT 2012 - sorry.
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Accepted Solution

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Jullez earned 2000 total points
ID: 39842566
Its all good.

Safemode is for testing purposes only, hopefully we will get it resolved soon and you go back to normal mode.

Try to work for a bit and see if you can re-create the issue, if it works properly in safe mode, the next step would be to disable the add-ons and try enabling them one by one until Outlook hangs again.

Updates can be obtained through "Windows Updates" on your machine, hotfixes need to be requested.

Here is a good website that lists them all.

http://www.slipstick.com/outlook/outlook-2010/outlook-2010-hotfixes-updates/

What Service Pack is your Office? Latest Office 2010 is SP2.

Should be under "Help" "About" in outlook.

Here is a good reference: http://www.msoutlook.info/question/580


Let me know.
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Author Comment

by:dpsmithers
ID: 39844203
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Author Comment

by:dpsmithers
ID: 39844204
I see help (see attached) but not About in Help -
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LVL 5

Expert Comment

by:Jullez
ID: 39844676
Try this:

Click File > Help.
Under Product Activated, find the version.
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Author Closing Comment

by:dpsmithers
ID: 39901148
Thanks
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