Outlook 2007 - name cannot be matched to a name in the address list

i am trying to connect to an old mailbox using outlook 2007. I have tried from several computers. My suspicion is that the user has been disabled for some years and now something is corrupt.

Or maybe i am missing something. But i have tried configuring outlook using both the automatic and manual settings and continue to receive the error message:

outlook message
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piattndConnect With a Mentor Commented:
Check the account to see if the user is Hidden from the GAL.  If the user is hidden, you will not be able to attempt a match in this manner.

The following link describes the process for adding a hidden mailbox without making it visible to the GAL:

tobe1424Author Commented:
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