Printers show as offline intermittently in Office 2010
Posted on 2014-02-07
We have 15 printers on a server 2008 R2 print server. Users are reporting that intermittently the after clicking file -> print the printer shows as offline. They usually have to close their Office programs all the way out and open them back to get the printer to show as ready to print.
I'm not seeing any errors that stand out on the server or on their PC's. Has anyone experienced this before?
My server and computers are completely patched, I've updated the print drivers on the server and asked that users remove and add the printers back again. I even disabled bi-directional printing as one forum had suggested to no avail.
Any help would be appreciated.