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SBS 2008 & RWW:  remote printers recognized by one machine but not another

Posted on 2014-02-07
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Last Modified: 2014-02-10
In the office, I have a server running SBS 2008, and on that network I have 2 win XP machines.  I’ll call one of them Good XP and the other Bad XP.

At home1, I run win 7 pro 64-bit, with a canon mfp attached by usb.  At home2, I run win 7 pro 64-bit, with an epson mfp attached by usb.

Everything was running fine with RWW and printing remotely, but no longer.  I login to RWW and the desktop of each XP machine as the same user, with Network Administrator privileges.  In RWW, at the Remote Desktop Connection dialog box, the boxes are checked for both clipboard and printers.

The new problem is that, when using RWW and RDP, each printer works fine on Good XP but neither printer shows up on Bad XP.  More specifically:
(1) at home1, when I go through RWW and login to the desktop of Good XP, I can print on the canon at home1; and
(2) at home2, when I go through RWW and login to the desktop of Good XP, I can print on the epson at home2; however,
(3) at home1, when I go through RWW and login to the desktop of Bad XP, I cannot print on the canon at home1; and
(4) at home2, when I go through RWW and login to the desktop of Bad XP, I cannot print on the epson at home2.

In the cases of (3) and (4) when I print a document, in the print dialog box the canon (or epson) is not listed as a choice.  Interestingly, the print dialog box does show two redirected printers from home:  MS xps doc writer (from [the win 7 home machine]), and Adobe pdf (from [the win 7 home machine]).

So, it seems pretty clear that the problem is with the Bad XP machine, or how that machine is setup in SBS 2008.

I’ve looked at several of the answers to similar questions here on EE, but I’d rather have y’all tell me where to start.  I’m not an IT guy.  I know just enough to be dangerous.
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Question by:hmaynord
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Nick Rhode earned 500 total points
ID: 39842732
Are the drivers for the printers installed on the Bad XP system?  If not they wont replicate.  What I do is setup a dummy printer, load the driver, after the printer is created I delete it.  Now that the driver is installed into the print driver library it should work.
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Author Comment

by:hmaynord
ID: 39843038
A. By
setup a dummy printer,
you mean just pick any printer from the add-printer list, tell it have disk, and point it to the place where the drivers are?
B.  Does it need to be 32-bit drivers to match Bad XP, or 64-bit drivers to match home1 and home2?
C.  How can I get the drivers when all I have is an .exe that wants to find the exact printer before continuing to install the drivers?
D.  Can I do all of this on Bad XP from home?
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Expert Comment

by:Nick Rhode
ID: 39843243
A.  Yes
B.  Would have to load the 32bit drivers
C: Should be able to download the driver in specific.  Or use something like 7zip to extract the files out of the .exe
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Author Comment

by:hmaynord
ID: 39847826
Nick, you are correct.  It was just the missing drivers on Bad XP.  I'm not sure how I managed to delete 2 different drivers on Bad XP, but obviously I did.  Thanks.  Harris
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