?
Solved

MS Excel 2013 - laggy poor performance

Posted on 2014-02-07
2
Medium Priority
?
811 Views
Last Modified: 2014-02-10
Recently rolled out MS Office 2013. All our users use terminal services. We had complaints of laggy poor performance when scrolling between cells. We found a fix for this from a tech article and it seems a lot of users had this issue. Basically we had to Disable 'Hardware Graphics Acceleration' on the Excel options under Advanced. However when our users are working remotely from home they have the same issue. It is unusable. It is definitely related to Excel 2013 as we have tested with 2010 again and all ok and the comms from the users homes are fine. All speedtests come back good. Anyone comes across this? WE have tried lower the RDP client experience, throwing more RAM and CPU's at the terminal server. Nothing works and it is just related to the new office suite. All other service line software, Sage etc are fine. Please help as at present we are going to have to roll back to the 2010 suite.
0
Comment
Question by:championit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 18

Accepted Solution

by:
Steven Harris earned 2000 total points
ID: 39844118
We found a fix for this from a tech article and it seems a lot of users had this issue. Basically we had to Disable 'Hardware Graphics Acceleration' on the Excel options under Advanced.
Have you also tried turning off animations?

In registry:  HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics
Add dword: "DisableAnimations"=dword:00000001

This will require a reboot.

WE have tried lower the RDP client experience
Have you also looked at lowering the maximum color-depth for a remote session?

Remote Desktop Session Host ConfigurationProperties dialog box for the connection > Client SettingsLimit Maximum Color Depth
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Access developers frequently have requirements to interact with Excel (import from or output to) in their applications.  You might be able to accomplish this with the TransferSpreadsheet and OutputTo methods, but in this series of articles I will di…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This Micro Tutorial will demonstrate how to use longer labels with horizontal bar charts instead of the vertical column chart.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question