Solved

MS Excel 2013 - laggy poor performance

Posted on 2014-02-07
2
769 Views
Last Modified: 2014-02-10
Recently rolled out MS Office 2013. All our users use terminal services. We had complaints of laggy poor performance when scrolling between cells. We found a fix for this from a tech article and it seems a lot of users had this issue. Basically we had to Disable 'Hardware Graphics Acceleration' on the Excel options under Advanced. However when our users are working remotely from home they have the same issue. It is unusable. It is definitely related to Excel 2013 as we have tested with 2010 again and all ok and the comms from the users homes are fine. All speedtests come back good. Anyone comes across this? WE have tried lower the RDP client experience, throwing more RAM and CPU's at the terminal server. Nothing works and it is just related to the new office suite. All other service line software, Sage etc are fine. Please help as at present we are going to have to roll back to the 2010 suite.
0
Comment
Question by:championit
2 Comments
 
LVL 18

Accepted Solution

by:
Steven Harris earned 500 total points
ID: 39844118
We found a fix for this from a tech article and it seems a lot of users had this issue. Basically we had to Disable 'Hardware Graphics Acceleration' on the Excel options under Advanced.
Have you also tried turning off animations?

In registry:  HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics
Add dword: "DisableAnimations"=dword:00000001

This will require a reboot.

WE have tried lower the RDP client experience
Have you also looked at lowering the maximum color-depth for a remote session?

Remote Desktop Session Host ConfigurationProperties dialog box for the connection > Client SettingsLimit Maximum Color Depth
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Freeze panes is an option within all variants of Excel to enable parts of a sheet to remain stationary when the cursor is in another part of the sheet. This is a very useful feature which is overlooked or under used.
Do you use a spreadsheet like Microsoft's Excel?  Have you ever wanted to link out to a non excel file on your computer or network drive?  This is the way I found to do it!
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question