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MS Excel 2013 - laggy poor performance

Posted on 2014-02-07
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Last Modified: 2014-02-10
Recently rolled out MS Office 2013. All our users use terminal services. We had complaints of laggy poor performance when scrolling between cells. We found a fix for this from a tech article and it seems a lot of users had this issue. Basically we had to Disable 'Hardware Graphics Acceleration' on the Excel options under Advanced. However when our users are working remotely from home they have the same issue. It is unusable. It is definitely related to Excel 2013 as we have tested with 2010 again and all ok and the comms from the users homes are fine. All speedtests come back good. Anyone comes across this? WE have tried lower the RDP client experience, throwing more RAM and CPU's at the terminal server. Nothing works and it is just related to the new office suite. All other service line software, Sage etc are fine. Please help as at present we are going to have to roll back to the 2010 suite.
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Question by:championit
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Steven Harris earned 500 total points
ID: 39844118
We found a fix for this from a tech article and it seems a lot of users had this issue. Basically we had to Disable 'Hardware Graphics Acceleration' on the Excel options under Advanced.
Have you also tried turning off animations?

In registry:  HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics
Add dword: "DisableAnimations"=dword:00000001

This will require a reboot.

WE have tried lower the RDP client experience
Have you also looked at lowering the maximum color-depth for a remote session?

Remote Desktop Session Host ConfigurationProperties dialog box for the connection > Client SettingsLimit Maximum Color Depth
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