Solved

Toshiba Satellite C55D-A5240NR Crashes When Touchpad is Used

Posted on 2014-02-07
7
826 Views
Last Modified: 2014-02-18
Fresh install of Windows 8.  All was well with the touch pad then after I restarted now at the login screen when the touch pad is touched or one of the touchpad buttons are pressed the machine freezes up and reboots.  If I attach a mouse to the system and begin using it first the touchpad works perfectly.

Also if I touch the spacebar first all is well.
IMG-20140207-163902-726.jpg
0
Comment
Question by:1namyln
  • 3
  • 3
7 Comments
 
LVL 34

Expert Comment

by:Michael-Best
ID: 39843245
Update the drivers (Toshiba use non generic drivers that windows cannot install)

Go to the download link here:
http://www.official-drivers.com/installer/?seed=Toshiba&gclid=CLm9lsOEu7wCFUNfpQod-zMAiw
0
 
LVL 1

Author Comment

by:1namyln
ID: 39843260
I haven't used this before.  Do I install the official-drivers.com program or just a specific driver?
0
 
LVL 24

Expert Comment

by:aadih
ID: 39843350
Download your driver for your PC from:
 
http://support.toshiba.com/support/modelHome?freeText=1200006261 >

Install and Restart.
0
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

 
LVL 1

Author Comment

by:1namyln
ID: 39843358
Did that already.  Not sure which one is the correct drive but it seemed to install properly.  However there are 6 different choices.
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 39843369
This one: Synaptics TouchPad Driver, Posted Date: 2013-05-23 | Version: 16.4.2.8 | Size: 129.08M.
0
 
LVL 1

Author Comment

by:1namyln
ID: 39843480
Don't know how you knew which one but it appears to be working perfectly!
0
 
LVL 24

Expert Comment

by:aadih
ID: 39843492
Great. You did it. :-)

Don't know how you knew which one but it appears to be working perfectly! ~1namyln.

Given your model number, OS (Windows 8), this driver is the latest one available.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Lenovo Helix Power Up 5 27
Remove software not listed in Programs & Features 13 51
best imaging disk tool 15 42
One named event, multiple event handlers 2 24
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
Learn how to PXE Boot both BIOS & UEFI machines with DHCP Policies and Custom Vendor Classes
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question