Solved

Toshiba Satellite C55D-A5240NR Crashes When Touchpad is Used

Posted on 2014-02-07
7
829 Views
Last Modified: 2014-02-18
Fresh install of Windows 8.  All was well with the touch pad then after I restarted now at the login screen when the touch pad is touched or one of the touchpad buttons are pressed the machine freezes up and reboots.  If I attach a mouse to the system and begin using it first the touchpad works perfectly.

Also if I touch the spacebar first all is well.
IMG-20140207-163902-726.jpg
0
Comment
Question by:1namyln
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 34

Expert Comment

by:Michael-Best
ID: 39843245
Update the drivers (Toshiba use non generic drivers that windows cannot install)

Go to the download link here:
http://www.official-drivers.com/installer/?seed=Toshiba&gclid=CLm9lsOEu7wCFUNfpQod-zMAiw
0
 
LVL 1

Author Comment

by:1namyln
ID: 39843260
I haven't used this before.  Do I install the official-drivers.com program or just a specific driver?
0
 
LVL 24

Expert Comment

by:aadih
ID: 39843350
Download your driver for your PC from:
 
http://support.toshiba.com/support/modelHome?freeText=1200006261 >

Install and Restart.
0
Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

 
LVL 1

Author Comment

by:1namyln
ID: 39843358
Did that already.  Not sure which one is the correct drive but it seemed to install properly.  However there are 6 different choices.
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 39843369
This one: Synaptics TouchPad Driver, Posted Date: 2013-05-23 | Version: 16.4.2.8 | Size: 129.08M.
0
 
LVL 1

Author Comment

by:1namyln
ID: 39843480
Don't know how you knew which one but it appears to be working perfectly!
0
 
LVL 24

Expert Comment

by:aadih
ID: 39843492
Great. You did it. :-)

Don't know how you knew which one but it appears to be working perfectly! ~1namyln.

Given your model number, OS (Windows 8), this driver is the latest one available.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question