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Toshiba Satellite C55D-A5240NR Crashes When Touchpad is Used

Posted on 2014-02-07
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Last Modified: 2014-02-18
Fresh install of Windows 8.  All was well with the touch pad then after I restarted now at the login screen when the touch pad is touched or one of the touchpad buttons are pressed the machine freezes up and reboots.  If I attach a mouse to the system and begin using it first the touchpad works perfectly.

Also if I touch the spacebar first all is well.
IMG-20140207-163902-726.jpg
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Question by:1namyln
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7 Comments
 
LVL 34

Expert Comment

by:Michael-Best
ID: 39843245
Update the drivers (Toshiba use non generic drivers that windows cannot install)

Go to the download link here:
http://www.official-drivers.com/installer/?seed=Toshiba&gclid=CLm9lsOEu7wCFUNfpQod-zMAiw
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Author Comment

by:1namyln
ID: 39843260
I haven't used this before.  Do I install the official-drivers.com program or just a specific driver?
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LVL 24

Expert Comment

by:aadih
ID: 39843350
Download your driver for your PC from:
 
http://support.toshiba.com/support/modelHome?freeText=1200006261 >

Install and Restart.
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Author Comment

by:1namyln
ID: 39843358
Did that already.  Not sure which one is the correct drive but it seemed to install properly.  However there are 6 different choices.
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Accepted Solution

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aadih earned 500 total points
ID: 39843369
This one: Synaptics TouchPad Driver, Posted Date: 2013-05-23 | Version: 16.4.2.8 | Size: 129.08M.
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LVL 1

Author Comment

by:1namyln
ID: 39843480
Don't know how you knew which one but it appears to be working perfectly!
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LVL 24

Expert Comment

by:aadih
ID: 39843492
Great. You did it. :-)

Don't know how you knew which one but it appears to be working perfectly! ~1namyln.

Given your model number, OS (Windows 8), this driver is the latest one available.
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