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Crystal report 11.5 problem in Windows 7

I have an application developed in VS2005 that calls Crystal reports developed in CR 11.5. There is an error message when I run the application on Windows 7 machine:
"An error has occurred while attempting to load the Crystal Reports runtime.
Please install the appropriate Crystal Reports redistributable (CRRedist*.msi)...."
Any ideas how to fix this ?

Thank you
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Mike McCracken

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CR XI R2 runtime is distributed by the software I'm having problem with. How do I manually install the runtime for Windows 7 64 bit? And what do you mean by 'running in 32 bit mode'?
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The software that you have is probably running in 64 bit mode whereas CR runtime is only 32 bit. Contact the vendor.
I contacted Crystal REport support, they say the runtime is always 32bit. The rep thinks maybe I have to change data source for crystal report on report itself.
Has anyone done this change before when migrating from  windows xp 32 bit to windows vista or 7 64bit for client workstations?
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ODBC connection is set up properly. I've changed the application configuration to x86 and installed CrystalRedist115_x86.msi on user's computer. Still same error.
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