Ok, unless I am missing it, it sound like her client's Google contacts are messed up. Google contacts is YOUR address book: https://www.google.com/contacts/
Meaning everyone will have their own address
Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
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"In order to have an organized way for empathy mapping, we rely on a psychological model and trying to model it in a simple way, so we will split the board to three section for each persona and a scenario and try to see what those personas would Do,…